About the role

Position Title/Responsibility Level Lead Assistant Manager, Supply Chain (B2)
Function Non-Finance Operations		Reports to Manager – SCM Operations	Supervises Team
Permanent/ Temporary Permanent		Span of Control 20+	Location Bangalore, India
Summary:
Lead Assistant Manager – Supply Chain responsible for managing diversified and fragmented processes across multiple clients, leading a team of 20+ members. The role focuses on end-to-end operations management, process streamlining, SOP updates, and ensuring SLA adherence. Key responsibilities include team performance management, task allocation, cross-training, stakeholder engagement, and providing timely, constructive feedback to drive team productivity and career growth. Strong multitasking, attention to detail, and communication skills are essential for success.
Basic Function
§ Lead end-to-end team operations, ensuring seamless delivery, process standardization, and continuous improvement. § Manage a team of 20+ members, driving performance, engagement, and capability development. § Ensure adherence to SLAs, compliance requirements, and quality benchmarks while enhancing operational efficiency. § Act as a primary point of contact for clients and stakeholders. § Build and maintain strong stakeholder relationships through effective communication. § Schedule and lead weekly, monthly, and quarterly business review calls. § Proactively manage escalations and ensure timely resolution. § Handle multiple process streams and clients simultaneously, ensuring consistent delivery standards. § Identify process gaps and drive process streamlining and standardization initiatives. § Review, update, and maintain SOPs and process documentation regularly. § Ensure adherence to compliance, controls, and SLA/KPI requirements. § Drive cross-training initiatives to build a multi-skilled and flexible workforce. § Identify skill gaps and implement training plans to enhance team capability. § Ensure knowledge transfer and backup readiness across processes
Performance parameters
§ SLA/KPI adherence and quality benchmarks § Lead, mentor, and manage a team of 20+ members in a dynamic, high-volume environment. § Plan and allocate daily tasks effectively based on workload and priorities. § Monitor team performance, productivity, and quality metrics on an ongoing basis. § Conduct regular performance reviews and provide constructive, actionable feedback for career growth. § Drive employee engagement, retention, and minimize attrition and absenteeism. § Create and manage leave plans to ensure business continuity.
Primary Internal Interactions
§ Manager and team for daily operations § Other internal teams and Departments
Primary External Interactions
§ Client and other business area stakeholders
Skills
Technical Skills	§ Strong understanding of Procurement and Supply Chain concepts and system associated with the same § Microsoft Office suite (MBR/WBR deck, Basic knowledge of Excel) § Good exposures to ERPs
Process Specific Skills	§ Strong knowledge of Supply Chain/Procurement functions § Experience in reporting, validation, and data analysis § Expertise in managing and updating process documentation § Ability to establish, monitor, and validate controls
Soft skills (Desired)	§ Good communication and stakeholder management skills § Strong multitasking and prioritization ability § High attention to detail and problem-solving mindset § Strong leadership and people management skills § Ability to provide constructive feedback and coaching § Presentation and facilitation skills
Education Requirements
§ Graduate in Accounting / Commerce with at least 15 years of education
Work Experience Requirements
§ Total work experience should be 4 - 6 years in the field of Supply chain/ Procurement
Annexure:

Acknowledgement
(acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ _____________________ Candidate Supervisor/Manager Date

LAM- Supply Chain Management

About the role

Function

Span of Control

Location

Summary:

Basic Function

Performance parameters

Primary Internal Interactions

Primary External Interactions

Technical Skills

Education Requirements

Work Experience Requirements