About the role

Position Name- ServiceNow Architect - SPM

Experience range - 9-12 years
Work location- Pune, Bangalore, Hyderabad, Indore
Acceptable NP - Immediate

ServiceNow Architect — Strategic Portfolio Management

1. POSITION PURPOSE

The ServiceNow SPM / ITBM Architect serves as the senior-most technical authority for the organisation's Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise-grade solutions that connect business strategy to execution — enabling leadership with real-time portfolio visibility, investment prioritisation, and measurable business outcomes.

The Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders — driving a multi-year roadmap to automate and modernise portfolio governance, demand management, resource optimisation, and embedding AI-driven capabilities across the platform.

2. KEY RESPONSIBILITIES

2.1 Platform Architecture and Design

Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to the organisation's business strategy and investment priorities
Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM / CMDB data models
Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle

2.2 Portfolio and Strategic Planning

Define scalable SPM solutions aligned to business strategy, connecting Objectives and Key Results (OKRs), investment funding, and execution outcomes
Configure Investment Funding, Strategic Planning Workspace, Alignment Planner, and Business Planning Portal
Facilitate workshops and design sessions to establish portfolio governance, demand intake workflows, and resource allocation models
Architect Agile delivery capabilities including sprint planning, story and epic hierarchy, and backlog management integrated with project and portfolio layers

2.3 Integration and Technical Delivery

Define integration strategies with financial systems such as ERP, SAP, PPM tools including Planview, Clarity, Jira, and ITSM modules
Ensure control-to-asset accuracy via CMDB / CSDM alignment and service mapping
Architect REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows

2.4 Stakeholder Engagement and Leadership

Lead SPM workshops, design sessions, and architecture reviews with PMO, Finance, IT, and Business stakeholders
Act as a trusted advisor to senior client and executive stakeholders on portfolio governance and digital transformation initiatives
Mentor SPM developers and consultants; conduct code and design reviews; set development standards
Support pre-sales activities including solution design, demonstrations, effort estimation, and RFP / RFI responses
Guide customers through initiatives that improve ROI visibility and portfolio decision quality

3. QUALIFICATIONS

3.1 Education

Bachelor’s degree in information technology, Computer Science, Business Administration, or Engineering (required)

Master's degree (MBA, MSc) is strongly preferred — especially for roles with PMO transformation or IT Financial Management scope

3.2 Experience

10–12+ years of total professional experience in IT, with a minimum of 7 years of hands-on ServiceNow experience
3+ years of dedicated SPM / ITBM implementation experience
2–3 years in a lead or architect capacity, with accountability for solution design and delivery governance
Demonstrated experience as a lead or architect on a minimum of 2 enterprise-scale SPM implementations
Prior experience in regulated industries is strongly preferred:
Banking, Financial Services and Insurance (BFSI)
Healthcare / Life Sciences
Manufacturing and Retail
Energy and Utilities

4. TECHNICAL SKILLS

4.1 ServiceNow SPM / ITBM Modules

Demand Management — idea intake, scoring and approval workflows
Project Management — work breakdown structure, milestones, task tracking and baselines
Portfolio Management — investment prioritisation and scenario planning
Resource Management — capacity planning, allocation and utilisation
Financial Planning — budget versus actuals, cost tracking and FinOps
Agile Development — sprints, stories, epics and backlog management
Test Management — test plans, execution and defect linkage
Innovation Management — idea portal, scoring and strategy alignment
Strategic Planning — OKRs, investment funding and alignment planner
Time Management — timesheets, approvals and effort capture

4.2 Platform and Scripting

ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, IntegrationHub
Scoped applications, domain separation, ACL design, and security model configuration
CMDB / CSDM data model alignment and service mapping
Performance Analytics, SPM Dashboards, Workspaces, and UI Builder
NowAssist / GenAI integration within SPM workflows; AI-driven portfolio insights configuration

4.3 Integrations

REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows
ERP integration: SAP, Oracle
PPM tools: Planview, Clarity, Microsoft Project
Agile tools: Jira, Azure DevOps
HRIS platforms and identity management systems (Active Directory, Okta, SailPoint)