Manager

Key Responsibility Areas including preferred Skills and Experience

·        Should be able to manage and execute process and business level goals, to achieve agreed performance metrices.

·        To ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs.

·        To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities.

·        Provide coaching and feedback to team members to enable them to improve their performance.

Competencies:

 

·        Working knowledge of credit management, cash allocation, debt management and collections, bank reconciliations (either of the 2 or 3)

·        Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related.

·        Ensure to meet process SLA's and client VOC.

·        Excellent Communication Skills (Verbal and Written)

·        Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)