About the role

Client Manager – Residential Division

Location: Prabhadevi, Mumbai (Hybrid)
Employment Type: Permanent
Department: Client Services – Residential

Job Summary

The Outbound Client Services Manager will generate business opportunities from Knight Frank’s residential database by building and nurturing relationships with current and previous clients. The role focuses on engaging vendors and landlords, providing market insights, and converting conversations into future instructions while delivering exceptional client service.

Key Responsibilities

Build and strengthen relationships with potential vendors and landlords to grow local market share.
Engage clients through outbound communication using Knight Frank’s database to create a pipeline of future business.
Provide local and national housing market updates to build credibility and trust with prospective clients.
Deliver consistently high service standards to both internal and external stakeholders .
Promote and cross-sell Knight Frank service lines where appropriate.
Conduct structured and timely follow-ups to ensure clients are well supported.
Maintain accurate records and adhere to all internal compliance procedures and regulations .

Scope of Role

Proactive client engagement via outbound calls and database management
Pipeline creation for sales and lettings instructions
Relationship management across residential client segments
Collaboration with internal teams to maximize business opportunities

Required Skills & Experience

Proven track record in a sales or customer service environment
Experience in outbound client engagement and relationship management
Knowledge of the UK residential property market
Ability to manage CRM/database and build structured pipelines
Strong communication and influencing skills
Experience in cross-selling and stakeholder engagement

Personal Attributes

Confident, responsible, and professional approach
Personable and engaging communication style
Strong relationship builder who engenders trust and confidence
Organised, methodical, and results-driven
Collaborative, values-led team player
Ability to work under pressure and meet deadlines
Independent stakeholder management capability