About the role

Job Description

The Head of Operations – Shared Services is responsible for leading and managing the shared services function, ensuring operational efficiency, cost-effectiveness, and service excellence across multiple business units. This role involves overseeing functions such as finance, HR, IT, procurement, and customer support while driving process optimization, technology integration, and stakeholder satisfaction.

Key Responsibilities

1. Strategic Leadership

Develop and implement a shared services strategy aligned with business objectives.
Drive transformation initiatives to enhance operational effectiveness and efficiency.
Identify opportunities for process automation, standardization, and continuous improvement.
Ensure compliance with legal, financial, and regulatory requirements.

2. Operational Excellence

Lead and oversee shared service functions, including finance, HR, IT, procurement, and administration.
Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure effectiveness.
Drive cost reduction initiatives while maintaining high service quality.
Implement best practices and ensure consistency across business units.

3. Team Management & Development

Lead, mentor, and develop a high-performing shared services team.
Foster a culture of collaboration, innovation, and accountability.
Ensure continuous training and upskilling of employees.

4. Technology & Process Improvement

Drive digital transformation and automation to enhance efficiency.
Leverage data analytics and reporting to improve decision-making.
Evaluate and implement new tools and systems to streamline operations.

5. Stakeholder Management

Collaborate with key business leaders to align shared services with company needs.
Act as a liaison between shared services and other departments to ensure seamless service delivery.
Manage vendor relationships and negotiate service agreements.

Qualifications & Experience

Bachelor’s degree in Business Administration, Finance, HR, or a related field (MBA preferred).
8+ years of experience in operations management, with at least 3 years in a shared services leadership role.
Proven track record in process improvement, cost reduction, and service excellence.
Strong knowledge of finance, HR, IT, and procurement functions.
Experience in implementing automation and digital transformation initiatives

VP-finance shared services