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Vrinda Global
Cluster Collection Manager-Farm
Vrinda Global · posted 15 days ago
Ahilyanagar
About the role
Job Title:
Cluster Collection Manager – Farm Loans (90+ Bucket / Hard Recovery)
Department: Rural / Agri-Finance Collections (Tractor & Farm Equipment)
Reporting To: Regional / Zonal Collection Manager
Job Purpose
The Cluster Collection Manager is responsible for minimizing the company's
credit losses by executing intense recovery strategies for severely
delinquent
(90+ DPD / NPA) Farm and Tractor Loan accounts
across a designated cluster of branches. The role demands strong field
presence, structural team handling, external agency management, and close
coordination with legal teams to ensure maximum recovery through settlements
or asset repossessions,
Key Responsibilities
1. Portfolio & Recovery Management (90+ Bucket Focus)
- Maximize Recovery: Formulate and execute aggressive collection strategies to reduce Gross NPAs and recover outstanding amounts in the 90+ DPD segment.
- Field Execution: Conduct regular field visits to high-risk, chronic defaulters, and skipped customers in rural areas to negotiate settlements.
- Asset Repossession: Oversee the tracking, repossession, and valuation of collateral (tractors/farm equipment) following compliant, lawful procedures.
- Settlement Negotiations: Evaluate complex cases and recommend structural repayment plans, waivers, or settlements within company policy parameters.
2. Team & Agency Leadership
- Manage Field Staff: Lead, mentor, and monitor a team of Area Collection Managers and Field Collection Officers (FCOs) to meet monthly recovery targets.
- Vendor & Agency Management: Empanel, manage, and audit third-party recovery agencies, repossession agents, and local investigators.
- Productivity Tracking: Review daily/weekly field allocation and performance metrics of internal team members and external agencies.
3. Legal Coordination & Compliance
- Legal Action: Collaborate with the internal Legal Team to initiate recovery mechanisms, such as arbitration, Section 138 (Cheque Bounce), Securitization (SARFAESI) actions, or criminal notices.
- Regulatory Compliance: Strictly enforce RBI guidelines regarding fair debt collection practices, ensuring zero tolerance for misconduct, harassment, or unethical recovery practices.
4. MIS, Analytics & Reporting
- Trend Analysis: Monitor area-wise delinquency trends, identify high-risk agricultural zones, and regularly report findings to regional management.
- Data Accuracy: Ensure all field visit outcomes, legal statuses, and recovery entries are meticulously updated in the collection mobile app/CRM system.