Manager – Client Engagement & Business Analytics

About the Role

EXL is looking for an experienced Manager – Client Engagement & Business Analytics to lead client relationships, business reporting, and operational excellence initiatives. The role requires a strong people manager with expertise in Power BI, data analytics, stakeholder management, workflow governance, and SLA/KPI management. The candidate will work closely with global clients and internal teams to deliver actionable business insights and drive continuous process improvements.

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Key Responsibilities

Client & Stakeholder Management

• Build and maintain strong relationships with global clients and internal stakeholders.
• Understand client business objectives and translate them into actionable business solutions.
• Act as a trusted advisor by providing strategic recommendations based on business data.
• Lead governance calls, business reviews, and client presentations.

Data Analytics & Business Intelligence

• Analyze operational and business data to identify trends, risks, and improvement opportunities.
• Develop and maintain interactive dashboards using Power BI.
• Create executive reports, scorecards, and business performance dashboards.
• Present insights and recommendations to senior leadership and clients.

Business Insights & Process Improvement

• Identify operational inefficiencies and recommend process improvement initiatives.
• Utilize AI-enabled tools to improve reporting accuracy and productivity.
• Support business transformation projects through analytical insights.
• Drive continuous improvement initiatives across operations.

Workflow & SLA Governance

• Manage workflow priorities to ensure timely completion of deliverables.
• Monitor SLA, KPI, productivity, and quality metrics.
• Identify bottlenecks and implement corrective actions.
• Ensure adherence to operational standards and client commitments.

Team Management

• Lead, mentor, and develop a high-performing team.
• Conduct performance reviews, coaching sessions, and development planning.
• Allocate work effectively to ensure optimum utilization.
• Drive employee engagement and performance culture.

Cross-functional Collaboration

• Partner with Operations, Reporting, Quality, and Client teams.
• Support business reviews through data-driven reporting.
• Collaborate on automation and reporting enhancement initiatives.

 

Location: Noida
Shift: US Shift
Working Model: Hybrid
Experience: 9+ Years