About the role

Job Description - ServiceNow Manager/Senior Manager

Position Overview

For the ServiceNow position, we are looking for a Manager or a Senior Manager candidate with 5-9 years of experience.

Shift Timing

12:00 PM - 9:00 PM

Location

Noida / Hybrid

Job Summary

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/modules on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements

5 to 8 years’ technical experience in ServiceNow & Custom/Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
Expertise in building service requests forms/requests items, Task flows and workflows as per EXL functions requirement.
Lead the conceptualization, design, development, implementation, and maintenance of new/existing Portfolio of Snow on top of App Engine.
Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/Alerts Setups/ Role Assignments and configuration.
Should be able to develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap.
Should be able to use a scripting tool and ServiceNow standard functionality to automate rote tasks fulfillment.
Load, manipulate and maintain integration data flow between ServiceNow and other third-party systems.
ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
Excellent communication skills to discuss technical & functional issues/solutions in highly escalated situations.
Ability to work collaboratively in a team environment and should be a good team player.

Skills

Technical Skills

Minimum 5 to 8 years of experience in ServiceNow & Custom/Scoped application development.
Good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
Technical experience in workflows/Alerts Setups/Role Assignments and configurations.
Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

Understanding/Delivery Experience in a Business Aligned IT Scenarios.
Experience with various SDLC models, Agile/Scrum, Waterfall, etc.
Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft Skills (Desired)

Ability to understand the overall business solution.
Strong written and verbal communication skills.
Strong ability to connect with multiple business process owners and work with global teams.
Ability to learn new modules, technologies & apps.
Ability to work as an Individual Contributor / Technical Leader.

Education Requirements

Graduate, preference for a degree in Computer Science (MCA/BS/BE) with industry-recognized certifications. ServiceNow certification would be preferred.

Service Now