Café Manager- Stand Alone- Wild Bean Café

Job Description: Café Manager (Stand Alone )

Location: Navi Mumbai – Head Office
Industry: Café / FMCG
Experience: More than 4 years

Role Overview:
The Café Manager will be responsible for end-to-end operations of a stand-alone café, ensuring excellent customer experience, efficient operations, revenue growth, and adherence to brand standards. The role requires strong leadership, operational expertise, and a solid understanding of café/FMCG business dynamics.

Key Responsibilities:

·          Manage daily café operations including sales, service quality, hygiene, and compliance with food safety standards.

·          Lead, train, and motivate café staff to deliver exceptional customer service and achieve performance targets.

·          Drive sales growth through local marketing initiatives, promotions, and upselling strategies.

·          Monitor inventory, procurement, and vendor management to control costs and minimize wastage.

·          Ensure compliance with company policies, statutory regulations, and health & safety norms.

·          Prepare and analyze MIS reports related to sales, costs, manpower, and profitability.

·          Handle customer feedback and complaints effectively to enhance customer satisfaction and loyalty.

·          Coordinate with HO teams for marketing, finance, HR, and supply chain-related activities.

·          Maintain brand standards, visual merchandising, and overall café ambience.

Key Skills & Competencies:

·          Strong operational and people management skills

·          Sound knowledge of café operations, food & beverage standards, and FMCG processes

·          Financial acumen with experience in cost control and P&L management

·          Customer-centric approach with excellent communication skills

·          Ability to work independently in a stand-alone café setup

Qualifications:

·          Graduate/Postgraduate in Hospitality Management, Business Administration, or related field (preferred).

·          Minimum 4+ years of experience in café, QSR, or FMCG retail operations, with at least 1–2 years in a managerial role.