Senior Associate - Payments Processing

Key Responsibilities

Accounts Payable & Payment Processing

• Process and review vendor payments through Coupa , ensuring accuracy, completeness, and timely execution.
• Manage end-to-end payment cycles, including payment proposal generation, validation, approvals, and payment release.
• Review PO, Non-PO, and expense invoices and ensure successful matching prior to payment processing.
• Monitor payment exceptions, resolve failed or rejected payments, and coordinate with vendors, treasury, and internal stakeholders.
• Perform vendor account reconciliations and resolve payment-related discrepancies.
• Ensure compliance with payment schedules, internal controls, and company policies.

Operational Excellence

• Lead daily AP operations and review payment batches before execution.
• Monitor AP KPIs including payment accuracy, DPO, invoice cycle time, AHT, and exception rates.
• Prepare operational dashboards and support monthly business reviews.
• Conduct quality audits and implement corrective actions to improve process accuracy.
• Support internal and external audits by providing payment documentation and audit evidence.

Process Improvement

• Drive Coupa optimization and payment automation initiatives.
• Identify opportunities to streamline payment workflows and improve operational efficiency.
• Develop and maintain SOPs, process documentation, and training materials.

Qualifications

• Graduate/Postgraduate in Commerce, Finance, or Accounting.
• 5–8 years of experience in Accounts Payable with hands-on payment processing experience in Coupa .
• Experience working in a shared services/BPO environment preferred.
• Willingness to work in US Shift .