CX Pre Sales and Solutioning

Responsibilities:

1. Technical Expertise:
   • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.
   • Stay current with industry trends, emerging technologies, and competitor offerings.
2. Customer Engagement:
   • Engage with prospective clients to understand their technical requirements and business challenges.
   • Conduct needs assessments and provide tailored technical solutions.
3. Solution Demonstrations:
   • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
   • Customize demonstrations to align with the specific needs and use cases of potential customers.
4. Collaboration with Sales:
   • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.
   • Assist in the preparation of technical proposals, RFP responses, and other sales materials.
5. Technical Presentations:
   • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.
   • Address technical inquiries and concerns during the sales process.
6. Proof of Concept (PoC):
   • Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.
7. Customer Relationship Building:
   • Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

1. Bachelor's degree in a technical field
2. Proven experience in a technical pre-sales or similar role in the technology industry.
3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].
4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
5. Ability to work collaboratively in a team environment and interface effectively with internal teams