Policy Query Management

Job Description

Position

Lead AM/AM - Handling of CC Queries

Role Description

Understanding of end-to-end policy life cycle & MRC / Slips

Understanding of Bureau market policy documents and updating data to client systems, interpret necessary information for completing assigned tasks

Manage teams and ensure service level targets are met

• Preferred knowledge of XIS Signings, LPANs & XIS submission
• Proficient to read and understand invoices, PRFs and portfolio transfers
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Risk Identification and mitigation skills
• Drive best practice/ idea sharing
• Analytical skills and time management
• Proficient in working with Quality team and provide RCA on escalations
• Provide coaching and feedback to team members to enable them to improve their performance
• Client interaction and dashboard presentation
• Ensure compliance with internal policies and procedures, external regulations, and information security standards.
• Manage team and skip level

Qualifications and Experience

• Graduate with at least fifteen (15) years of education
• Minimum 9 years of relevant work experience for manager
• Candidates should have at least 3 years of supervisory experience Manager
• Preferred LM1 certified

Key Minimum Skills

• Preferred knowledge of Lloyds of London Market & Xchanging
• End to end understanding of Bordereaux management
• Excellent data comprehension skills to read and carefully interpret business requirements
• Good business communication and writing skills
• Coaching and feedback ability
• Strong written and verbal communication
• Strong sense of urgency

Technical Skills

• Good computer navigation skills
• Good keyboarding speed
• Good knowledge of complete Ms Office suite

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