cluster Manager

Branch Cluster Manager - Business LAP - DSA

Job Summary:

The Branch Cluster Manager for Business LAP (Loan Against Property) in the DSA (Direct Selling Agent) segment will oversee multiple branches to drive sales performance, enhance customer satisfaction, and ensure operational excellence. This role is pivotal in expanding our market presence and achieving business targets through strategic leadership and relationship management.

Key Responsibilities:

• Lead and mentor branch managers to develop effective sales strategies for LAP products, ensuring alignment with business goals.
• Analyze branch performance metrics and implement plans to optimize operations, drive sales, and improve service delivery.
• Foster strong relationships with DSAs to enhance collaboration, resolve issues, and maximize business opportunities.
• Conduct training sessions for branch staff to ensure comprehensive product knowledge and effective sales practices.
• Monitor market trends and competitor activities to identify opportunities for growth and risk mitigation.
• Prepare and present monthly performance reports to senior management, highlighting key insights and strategic recommendations.
• Ensure compliance with company policies, regulatory requirements, and industry best practices across all branches.

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
• Minimum of 7 years of experience in sales management within the financial services sector, focusing on LAP.
• Proven leadership skills with the ability to motivate teams and drive results.
• Strong analytical skills and experience in performance management and reporting.
• Excellent communication and interpersonal skills to build and maintain relationships with stakeholders.
• In-depth knowledge of LAP products, market dynamics, and regulatory requirements.
• Proficient in Microsoft Office Suite and CRM software/tools.