Tech Lead

Job Purpose

The Tech Lead – Google Dialogflow will be responsible for designing, developing, and leading the implementation of scalable conversational AI solutions using  Google Dialogflow (CX/ES) . This role combines strong technical leadership with hands-on development, ensuring high-quality chatbot and voicebot solutions aligned with business objectives and user experience best practices.

Roles/ Responsibilities-

1. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.  This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.
2. Must have done min. 3-5 projects in Dialogflow
3. Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.
4. Delivering Google CCAI solutions, with significant expertise in both  CCAI Agent Assist  and  Dialogflow (ES/CX) .
5. Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)

Mandatory Skills:

• Chatbot development, Voicebot , IVR
• Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.
• ADK, Playbooks, Troubleshooting, CCAI.
• Development, Integration and Delivery of CCAI/ Google Dialogflow projects.
• Natural Language Processing, Python/ Node.JS
• Design, develop and implement cloud-based Conversational AI solutions.
• Client Management along with individual contributor.
• Team handling, Stakeholder Management
• Good communication.