Accounts receivable - Transactional

Position

Assistant ManagerB1 - Handling of CC Queries

Role Description

·       Understanding of end-to-end policy life cycle&MRC / Slips

·       Understanding of Bureau market policy documents and updating data to client systems, interpret necessary information for completing assigned tasks

·       Premium calculation based on available data

·       Manage teams and ensure service level targets are met

·       Preferred knowledge of XIS Signings, LPANs & XIS submission

·       Proficient to read and understand invoices, PRFs and portfolio transfers

·       Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

·       Risk Identification and mitigation skills

·       Drive best practice/ idea sharing

·       Analytical skills and time management

·       Proficient in working with Quality team and provide RCA on escalations

·       Provide coaching and feedback to team members to enable them to improve their performance

·       Assist new hires such that they are productive on the floor in the shortest possible time frame

·       Client interaction and dashboard presentation

·       Ensure compliance with internal policies and procedures, external regulations, and information security standards.

·       Effectively manage queue and balancing of work loads

Qualifications and Experience

·       Graduate with at least fifteen (15) years of education

·       Minimum 4 years of relevant work experience for Assistant Manager

·       Candidates should have at least one year of supervisory experience for Assistant Manager

·       Preferred LM1 certified

Key Minimum Skills

·       Preferred knowledge of Lloyds of London Market & Xchanging

·       End to end understanding of Bordereaux management

·       Excellent data comprehension skills to read and carefully interpret business requirements

·       Good business communication and writing skills

·       Coaching and feedback ability

·       Strong written and verbal communication

·       Strong sense of urgency

Technical Skills

·       Good computer navigation skills

·       Good keyboarding speed

·       Good knowledge of complete Ms Office suite