Senior Customer Care Associate - Outbound

Vrinda Global · posted 9 months ago

Mumbai

About the role

Descriptions	Details
Functional Designation	Senior Customer Care Associate – Outbound
Business Unit	Contact center
No. of Vacancies	5
Locations	Mumbai
Budget	5-6 LPA
Grade	AM2/DM1
Job Summary	Outbound calling activity involves cross selling to existing HNI customers and converting new to bank leads getting generated via various digital campaigns.
Detailed Responsibilities	Meeting daily calling productivity targets. Meeting daily lead generation target for NTB as well as existing HNI customers. Meeting daily and monthly conversion target as per goal sheet. Attending daily team meetings for progress and performance. ESQ on every customer contact. Regular training on LUMOS Adherence to code of conduct and compliance. High quality scores and proficiency test.
Qualification	Essential	Desired
	Graduate	Postgraduate
Experience	Essential 2 yrs	Desired 4 yrs
Desired skills and competencies	Great Communication and Negotiation skills. Customer focus and result orientated. Highly fluent in English and Hindi.