German Language Specialist (ASOS Process)

Job Description:

• Handle customer interactions via web chat for ASOS’s German-speaking customers, ensuring accurate and timely resolutions.

• Provide support on order status, returns, refunds, product queries, and account-related concerns in German (primary) and English (secondary) .

• Deliver a high-quality customer experience by maintaining ASOS brand tone and service standards.

• Document chat interactions clearly and update customer records in internal systems.

• Adhere to defined SLAs, quality guidelines, and data security policies.

• Escalate complex issues appropriately and follow up to ensure closure.

Key Skills & Requirements:

• German language proficiency – B2 level (written & verbal).

• English language proficiency – B1 level .

• 0–17+ months experience as a German Language Specialist (no domain/industry experience required).

• Strong typing skills and ability to multitask in a chat-based environment.

• Customer-focused mindset with good problem-solving abilities.

• Basic computer knowledge and willingness to learn new tools and processes.

Preferred Attributes:

• Exposure to customer support or chat-based roles (added advantage).

• Ability to work in a fast-paced, target-driven environment.

• Flexible to work in rotational shifts.