Client Servicing Director / Account Director / Branch Director

Client Servicing Director / Account Director / Branch Director

We are seeking a seasoned Client Servicing Leader to drive client partnerships, business growth, and operational excellence for our Lucknow office. In this role, you will be a strategic thinker with a robust understanding of integrated advertising and digital marketing, responsible for nurturing key client relationships and ensuring successful execution of high-impact campaigns.

Job Description

📍  Location: Lucknow

🏢  Industry: Advertising, Digital Marketing & Integrated Communications

⏳ Experience: 8+ Years

 

About the Role

We are looking for a seasoned Client Servicing Leader to drive client partnerships, business growth, and operational excellence for our Lucknow office. This role requires a strategic thinker with a strong understanding of integrated advertising, digital marketing, campaign management, and team leadership.

The ideal candidate will be responsible for nurturing key client relationships, leading cross-functional teams, identifying growth opportunities, and ensuring successful execution of high-impact campaigns.

 

Key Responsibilities

Client Relationship Management

·         Build and maintain strong relationships with existing and prospective clients.

·         Act as the primary strategic advisor for key accounts.

·         Understand client business objectives and translate them into effective communication and marketing solutions.

·         Ensure high levels of client satisfaction and retention.

Account & Campaign Leadership

·         Lead integrated marketing and digital campaigns from strategy to execution.

·         Collaborate closely with creative, digital, media, content, and production teams.

·         Ensure timely delivery of projects while maintaining quality and profitability.

·         Monitor campaign performance and provide strategic recommendations.

Team Management

·         Lead, mentor, and develop the client servicing team.

·         Drive collaboration across departments to ensure seamless project execution.

·         Establish performance benchmarks and support team growth.

Business Development

·         Identify opportunities for revenue growth within existing accounts.

·         Participate in new business pitches, presentations, and proposal development.

·         Develop strategies to expand the agency's presence in the region.

·         Build long-term partnerships with clients and stakeholders.

Branch Leadership

·         Support overall branch operations and growth objectives.

·         Ensure financial discipline, resource planning, and process efficiency.

·         Contribute to strategic planning and business expansion initiatives.

Desired Skills & Experience

·         8+ years of experience in advertising, digital marketing, or integrated communications agencies.

·         Proven experience managing large client accounts and leading client servicing teams.

·         Strong understanding of digital marketing, social media, performance marketing, content, media planning, and brand communication.

·         Experience handling multiple stakeholders and complex projects.

·         Excellent presentation, negotiation, and communication skills.

·         Strong commercial acumen and business development capabilities.

·         Ability to manage teams and drive performance in a fast-paced environment.

Preferred Qualifications

·         Experience working with Government, PSU, Public Sector, or large institutional accounts will be an advantage.

·         Strong regional business network and client relationships are preferred.

·         Experience in leading branch operations or P&L responsibilities will be highly valued.

What We're Looking For

·         Strategic thinker with a client-first mindset.

·         Strong leader capable of inspiring teams and driving growth.

·         Solution-oriented professional with excellent stakeholder management skills.

·         Passionate about advertising, digital innovation, and business building.