Territory Manager – Service

Position :- Territory Service Manager

Location : Patna, Bhubneshwer, Chandigarh, Haryana, Dehradun 

Requires a B.Tech in Mechanical Engineering with 4–8 years / M.Tech with 2-5 Yrs of experience in the automobile, OEM, or commercial vehicle industry. 

Requirement : Must have good knowledge of Engine related issues & failure diagnosis.  Person should be going on field. 

 Job Description  :  

A Territory Service Manager at Hero MotoCorp is responsible for driving customer satisfaction (CSI), managing service manpower, and ensuring operational excellence at authorized workshops within a designated area. The role involves high-pressure, field-based work focusing on service targets, service marketing, and technical support to maintain quality standards  

  Key Responsibilities (JD):   

• Service Network Management:  Managing authorized service centers, ensuring compliance with Hero standards, and enhancing customer satisfaction (CSI). 
• Manpower Management:  Training and managing service manpower, technicians, and advisors to enhance productivity. 
• Service Operations:  Implementing service marketing initiatives, service programs, and maintaining Workshop Management Systems (WMS). 
• Target Achievement:  Driving service targets, maximizing service market share, and ensuring revenue growth from service and spare parts. 
• Dealer Network Interaction:  Regular visits to dealer locations to ensure quality check (QC) and workshop audits.  

Requirements:   

• Experience:  Requires experience in service operations, preferably in the automobile industry, often with 4- 8 years of experience. 
• Skills:  Customer service management, manpower management, technical understanding of two-wheelers, and strong leadership.  

Work Environment & Culture:   

• The role requires significant field visits and traveling within the assigned territory. 
• Opportunities for growth exist, but it is often reported to be demanding.