Territory Service Manager- Bhubaneswar

Position : Territory Service Manager 

Grade : E4/ E5 ( Assistant Manager / Deputy Manager)

Education - BE/B.Tech (Mechanical) 

Experience : 4-8 Years 

Requirenment : Must have good knowledge of Engine related issues & failure dignosis.  

Job Description  : 

A Territory Service Manager at Hero MotoCorp is responsible for driving customer satisfaction (CSI), managing service manpower, and ensuring operational excellence at authorized workshops within a designated area. The role involves high-pressure, field-based work focusing on service targets, service marketing, and technical support to maintain quality standards 

Key Responsibilities (JD): 

• Service Network Management:  Managing authorized service centers, ensuring compliance with Hero standards, and enhancing customer satisfaction (CSI).
• Manpower Management:  Training and managing service manpower, technicians, and advisors to enhance productivity.
• Service Operations:  Implementing service marketing initiatives, service programs, and maintaining Workshop Management Systems (WMS).
• Target Achievement:  Driving service targets, maximizing service market share, and ensuring revenue growth from service and spare parts.
• Dealer Network Interaction:  Regular visits to dealer locations to ensure quality check (QC) and workshop audits. 

Requirements: 

• Experience:  Requires experience in service operations, preferably in the automobile industry, often with 4- 8 years of experience.
• Skills:  Customer service management, manpower management, technical understanding of two-wheelers, and strong leadership. 

Work Environment & Culture: 

• The role requires significant field visits and traveling within the assigned territory.
• Opportunities for growth exist, but it is often reported to be demanding.