About the role

Position : Business Operations & Strategy Manager – International Markets

Location : TVS Dubai Office, Dubai Internet City, Dubai, UAE

Global role with regular interaction across Asia, Latin America, Africa, the Middle East and Europe.

About Pinnacle
Powering the world's two- and three-wheelers.
Pinnacle is the dedicated automotive aftermarket division under the TVS ecosystem, delivering premium-quality parts to customers across Latin America, Africa, the Middle East, Europe and Asia.
Backed by dedicated sourcing teams in India and China, an extensive supplier network, and strategically located sales offices and warehousing facilities, we provide reliable, agile and customer centric aftermarket solutions worldwide. More than a parts supplier, Pinnacle is a trusted growth partner, building long-term relationships through trust, performance and an unwavering commitment to customer success.
Our promise is simple: Peak Performance Parts.

Why Join Pinnacle?
Join one of the world's fastest-growing automotive mobility groups and become part of a rapidly expanding global aftermarket business.
This role offers global exposure, strategic responsibility and the opportunity to build scalable processes across Asia, Latin America, Africa, the Middle East and Europe.

The Opportunity
As Business Operations & Strategy Manager, you will partner directly with the Business Head to improve operational excellence and business performance across Pinnacle's international aftermarket business.
You will lead initiatives across the complete order-to-dispatch value chain, drive automation and process improvements, generate business insights and coordinate cross-functional teams.

What You'll Be Doing
Operations Excellence - Prime Focus Area
• Own and optimise the complete order-to-dispatch cycle.
• Coordinate with Sales, Procurement, Warehouse, Logistics and Sourcing teams.
• Improve delivery performance, operational efficiency and customer service.
• Establish robust SOPs and operational controls.

Business Strategy & Insights
• Analyse business data and identify trends and growth opportunities.
• Develop dashboards and management reports.
• Support strategic planning with data-driven recommendations.

Process Improvement & Automation
• Standardise business processes.
• Implement digital tools and practical AI solutions.
• Drive continuous improvement.

Marketing & Digital Coordination
• Coordinate website and digital initiatives.
• Ensure alignment with business priorities and brand guidelines.
• Track key marketing activities and performance.

What We're Looking For
• 5-10 years' experience in international operations, supply chain or business operations.
• Proven experience managing end-to-end order fulfilment/order-to-dispatch.
• Exposure to global sourcing, logistics, ERP systems and cross-functional stakeholder management.
• Experience in process improvement, business analytics and automation is an advantage.

Skills & Competencies
• Strong analytical and problem-solving skills.
• Excellent planning, organisation and execution.
• Process improvement mindset.
• Advanced Excel; Power BI preferred.
• Familiarity with ChatGPT, Claude, Copilot, Gemini or similar.
• Strong communication and stakeholder management.
• Ability to work in a multicultural international environment.
• High ownership and results orientation.

Reporting & Collaboration
Reporting To: Business Head
Key Stakeholders: Sales, Procurement & Sourcing, Logistics & Documentation, Marketing & Design, India & China Teams.
You will regularly collaborate with cross-functional teams across multiple geographies, preparing business dashboards, operational reviews and strategic recommendations for senior leadership.