Territory Service Officer- Third-party payroll

Role : Territory Service Officer

Payroll : Contractual role on third-party payroll - PersolKelly Services (MNC) – Renewable Contract (1 Year)

Location : Pune, Jalgaon, Surat, Mehsana, Ajmer, Jaipur, Gwalior, Asansol, Durgapur

Qualification : B.E/ B.Tech (Full Time) 

Key Responsibilities:- Will Manage Sub Dealers       

  Service Business (SB) 

• Target communication and understanding on Service Reporting and Parts. 
• Communication and deployment of the key levers at the workshop for SB. 
• Quality deployment of key initiative like – We Connect, campaign module 
• Monitoring & Driving Service Retention – Free and Paid 
• Driving customer acquisition initiative through SPA and monitoring the recovery • Monitoring and driving on major business aspect – accidental, engine 
• Parts and Oil inventory management – physical and system 
• Timely order to PD and adherence to HMCL parts policy 
• VAS promotion and implementation at workshop 
• Organizing promotional camps as per the territory and customers. 

Customer Satisfaction 
• Improve proactive customer satisfaction management at ARD – PSF calls 
• Complaints reduction / resolution 
• Proper warranty adherence for customer confidence. 
• FSC process adherence – vehicles sales to service. 

  Internal Process   
• Monthly FSC and Warranty claim settlement with dealer / HMCL 
• Adherence to Hero Connect usage for all HMCL business operations 
• Implementation of proactive product support 

• Cascading of PIN, TIB, Counter Measures 

• MIP audit (myScore) for ARD 
• Procurement and usage of HMCL approved products and parts . 

  Manpower 
 • Manpower Training Status 
• Proper manpower availability in LPMS 
• Training Nominations 
 • OJTs for upgrades 
 • Soft skill training / nominations 

 Company Benefits :

Medical Insurance – 2.5 L 
Group Personal Accident Insurance – 5 L
No Relocation Benefit 
Earn Leave – 24 
Casual Leave – 6
Sick Leave – 6