Territory Manager – Service- Coimbatore/ Hyderabad/ Vijayawada/ Chennai

Territory Manager – Service 

Grade – E5 (Deputy Manager) 

Experience : 2-7 Years B.E / B.Tech (Full Time) / 1-4 Years M.Tech (Full Time)

Person should have experience in Channel Service through Dealer, Distributors 

Job Description : 

A Territory Service Manager at Hero MotoCorp is responsible for driving customer satisfaction (CSI), managing service manpower, and ensuring operational excellence at authorized workshops within a designated area. The role involves high-pressure, field-based work focusing on service targets, service marketing, and technical support to maintain quality standards 

Key Responsibilities (JD): 

• Service Network Management:  Managing authorized service centers, ensuring compliance with Hero standards, and enhancing customer satisfaction (CSI). 
• Manpower Management:  Training and managing service manpower, technicians, and advisors to enhance productivity. 
• Service Operations:  Implementing service marketing initiatives, service programs, and maintaining Workshop Management Systems (WMS). 
• Target Achievement:  Driving service targets, maximizing service market share, and ensuring revenue growth from service and spare parts. 
• Dealer Network Interaction:  Regular visits to dealer locations to ensure quality check (QC) and workshop audits. 

Requirements: 

• Experience:  Requires experience in service operations, preferably in the automobile industry, often with 3.5- 6 years of experience. 
• Skills:  Customer service management, manpower management, technical understanding of two-wheelers, and strong leadership. 

Work Environment & Culture: 

• The role requires significant field visits and traveling within the assigned territory. 
• Reviews suggest it is a high-pressure role with challenging targets and high dependency on middle-management support. 
• Opportunities for growth exist, but it is often reported to be demanding.