Designation - AGM/DGM (CQF)
Reports to CEO
Location - Greater Noida
Role Purpose
Lead the Central Quality Function across all the manufacturing locations,
ensuring consistent quality systems, customer satisfaction, process excellence
and continuous improvement.
Key Responsibilities
-
Develop and deploy the
Central Quality Strategy, standards, systems and KPIs
across plants.
-
Ensure compliance with
IATF 16949, ISO 9001 and customer-specific requirements
.
-
Drive reduction of
customer PPM, internal rejection, scrap, rework and COPQ
.
-
Lead critical
customer complaints, 8D, RCA and corrective actions
.
-
Govern
APQP, PPAP, PFMEA, Control Plan, MSA and SPC
for new and existing products.
-
Conduct corporate
system/process audits
and ensure effective closure of findings.
-
Strengthen
supplier quality
and support supplier development initiatives.
-
Drive Lean/Six Sigma, Kaizen and
Zero Defect
initiatives across plants.
-
Establish centralized
quality dashboards, analytics and review mechanisms
.
-
Identify systemic issues and ensure
horizontal deployment of best practices
across locations.
-
Develop Quality team capability through training, mentoring and competency
building.
Key KPIs
-
Customer PPM / complaints
-
Internal rejection & FPY
-
Scrap, rework & COPQ
-
Supplier PPM
-
APQP/PPAP adherence
-
Audit performance
-
Repeat complaints
-
Quality improvement savings
Qualification & Experience