HR Ops Lead

Job Title: HR Operations Lead

Location: Hyderabad (Begumpet)

Employment Type: Full-Time | Hybrid

 

Job Summary

We are looking for an experienced HR Operations Lead to manage end-to-end HR operations for the in-house workforce and a large contract workforce deployed across multiple client locations in India.

This role requires someone strong in HR operations, labour compliance, contractor management, and client communication . The person should be confident in handling complex situations, escalations, audits, and day-to-day HR challenges , while ensuring smooth HR processes and a positive employee experience.

 

Key Responsibilities:

 

1. End-to-End HR Operations

• Manage complete HR operations for internal employees and contract staff .

• Own the employee lifecycle: onboarding, documentation, attendance, payroll coordination, compliance, engagement, and exits.

• Ensure HR processes are scalable and suitable for a contract staffing agency environment .

 

2. Contractor & Client HR Management

• Act as the single point of contact for HR-related discussions with clients for deployed contractors.

• Handle contractor issues related to attendance, payroll, leave, performance concerns, exits, replacements, and escalations.

• Confidently manage difficult client conversations , conflicts, and urgent situations in a professional manner.

 

3. Payroll, Attendance & Benefits

• Coordinate with finance and payroll vendors to ensure accurate and timely payroll for internal staff and contractors.

• Oversee attendance tracking, leave management, and payroll inputs.

• Ensure statutory benefits and deductions are correctly implemented.

 

4. Statutory Compliance & Labour Laws

• Ensure full compliance with Indian labour laws applicable to staffing, including:

• PF, ESI, PT, LWF, TDS

• CLRA, Shops & Establishments

• Contract labour documentation

• Manage audits, inspections, and statutory filings.

• Maintain accurate records and documentation for all employees and contractors.

 

5. Onboarding, BGV & Offboarding

• Manage smooth onboarding for internal hires and contractors, including:

• Documentation

• Background verification (BGV)

• Client-specific onboarding requirements

• Handle exits, final settlements, asset recovery, and exit interviews.

 

6. HR Systems & Data Management

• Own HRMS / ATS/payroll systems and ensure data accuracy.

• Generate HR reports related to headcount, attrition, compliance, payroll, and contractor status.

• Work closely with internal teams to improve HR operational efficiency.

 

7. Employee Relations & Issue Handling

• Address employee and contractor queries related to HR policies, payroll, and compliance.

• Handle grievances, disputes, and escalations with maturity and empathy.

• Ensure a professional and positive HR experience for employees at all levels.

 

8. Vendor & Partner Management

• Manage and coordinate with external vendors such as:

• Payroll vendors

• Compliance partners

• BGV agencies

• HRMS / ATS providers

• Ensure SLAs and service quality are maintained.

 

Qualifications & Experience

• Education: Bachelor’s degree in HR, Business Administration, or a related field.

 

• Experience:

5+ years of experience in HR Operations

Minimum 2 years handling contract staffing/payroll / compliance

Prior experience in a recruitment or staffing firm is highly preferred

 

Key Skills & Competencies

• Strong knowledge of Indian labour laws and staffing compliance

• Excellent client communication and stakeholder management skills

• Ability to handle pressure situations, escalations, and sensitive conversations

• Strong coordination skills with internal teams, finance, and external vendors

• Good command of spoken and written English

• Hands-on, detail-oriented, and solution-driven approach

 

Why Join Us

• Opportunity to lead HR operations for a growing staffing business

• High ownership and decision-making role

• Exposure to large-scale contractor management

• Collaborative and fast-paced work environment