About the role

JOB SUMMARY

We are looking for an experienced Telecaller who will be responsible for converting leads generated through social media marketing and Google Ads into admissions. The ideal candidate will have excellent communication skills in English, Telugu, and Hindi, with a proven track record in lead management and conversion.

--- KEY RESPONSIBILITIES

1. Lead Management & Conversion

• Handle inbound and outbound calls for leads generated through social media marketing campaigns and Google Ads

• Provide detailed information about MAAC courses, career prospects, and admission procedures

• Understand student requirements and recommend appropriate courses

• Convert leads into walk-ins and admissions through effective telephonic counseling

2. Follow-up Management

• Maintain systematic follow-up schedules for all leads in the pipeline

• Conduct timely follow-ups with walk-in prospects who haven't enrolled

• Regular follow-ups with existing students for course progression, feedback, and referrals

• Manage and nurture cold leads to convert them into hot prospects

3. Database & Documentation

• Maintain accurate records of all calls, interactions, and lead status in CRM system

• Update lead information and track progress through the admission funnel

• Generate daily/weekly reports on call activities and conversion metrics

4. Relationship Building

• Build rapport with prospective students and their parents/guardians

• Address queries, concerns, and objections professionally

• Coordinate with the counseling team for walk-in appointments

• Ensure excellent customer service throughout the admission process

--- REQUIRED SKILLS & QUALIFICATIONS Essential Requirements

• Experience: 2-3 years in telecalling, preferably in education/training industry

• Language Proficiency: Fluent in English, Telugu & Hindi (spoken and written)

• Communication: Excellent verbal communication and active listening skills

• Technical: Proficiency in MS Office and CRM software Preferred Skills

• Experience with lead management from digital marketing channels

• Understanding of animation, VFX, or creative courses (preferred)

• Ability to handle objections and close sales over the phone

• Strong persuasion and negotiation skills

• Target-oriented mindset with proven conversion track record