Zonal Head- Real Estate Sales

Zonal Head

Department: Direct Sales

Responsibilities of Zonal Head

• Manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 4-5 RM Leads and 60-75 RMs for a designated zone (Western, Navi Mumbai, Thane, KDMC, Outstation and NRI)
• Responsible for month-on-month growth on online gross transaction numbers, value and active project management with pool of RMs
• Responsible for devising and drive the AOP for the vertical
• Responsible for increasing the efficiency on the lead germination to realization of net income month-on-month
• Responsible for managing the entire customer’s tertiary need journey, helping in providing/adding the right match basis the customer’s need
• Responsible for increasing the Market and wallet share Month on Month
• Responsible for effective resolution management and escalation handling for the designated cluster
• Responsible for strategies around performance evaluation, sale incentive realization for the team

Qualifications / Experience / Skills

• Minimum Graduate, MBA preferred
• Minimum 7+ years of experience in sales
• Minimum 5+ years of experience in team handling
• Minimum 3+ years of experience in real estate retail sales
• Knowledge of the real estate industry and current market trends
• Presentable and good communication skills in English, Hindi, and Marathi
• Experience in the lead cycle management including lead nurturing and lead reactivation will be a big advantage
• Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
• Dedication to customer satisfaction and enthusiasm to work with an emphasis on detail and follow-through as required
• Excellent leadership and communication skills
• Familiar with matrix organization
• Strong people/organization coaching and development skills
• Data analysis and reporting skills
• Tech Savvy , interested in adapting to new technologies
• Travelling flexibility must – Will have to keep shuttling across multiple projects for effective revenue generation
• Should have flair for direct selling and face to face interactions
• Good negotiation skills for selling
• Self-motivated with a strong work ethic and a drive to succeed
• Proficiency in using customer relationship management (CRM) software is an advantage