Solutions Sales Engineer

Solution Engineer – Job Description

Join a fast-growing SaaS company that’s transforming how enterprises manage IT and digital services through AI-driven automation. Our platform empowers organizations worldwide to simplify complexity, increase efficiency, and deliver better experiences across all levels of the business.

We’re looking for a Commercial Solution Engineer to play a key role in supporting the sales cycle, leading technical conversations, and ensuring the success of new customer acquisitions. This is a pre-sales role focused on helping prospective clients understand how our solutions can solve their business challenges — blending technical expertise, strategic thinking, and a customer-first approach.

What You’ll Do

• Partner with Account Executives to support key commercial and enterprise prospects, contributing to account planning and providing technical expertise throughout the sales process.
• Gather and analyze requirements from customer stakeholders to design tailored solutions aligned with both technical and strategic goals.
• Prepare and deliver tailored demos and proof-of-concepts (POCs) that showcase product capabilities and address specific customer needs.
• Provide advanced technical guidance, answering complex questions and supporting configuration or troubleshooting as needed.
• Lead product presentations and communicate the solution’s business value to technical and executive audiences.
• Develop creative solutions to address unique customer requests, collaborating with internal teams when customization is required.
• Act as a customer advocate, communicating feedback and feature suggestions to the product and engineering teams.
• Support product improvements by relaying insights from customer interactions and participating in new feature validation.
• Participate in customer meetings (virtual or on-site) to strengthen relationships and support strategic opportunities.

What You Bring

• 3–5 years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, or Pre-Sales Consultant, ideally within a SaaS environment.
• Experience with cloud-based platforms, enterprise IT solutions, or automation tools. Background in AI or IT Service Management (ITSM) is an advantage.
• Strong business acumen and the ability to connect technical solutions with customer objectives.
• Excellent presentation and communication skills, with the ability to simplify complex concepts for diverse audiences.
• Proven problem-solving and troubleshooting skills, with creativity in developing tailored technical solutions.
• A customer-obsessed mindset, confident engaging both technical teams and C-level executives.
• Willingness to travel up to 25% for on-site meetings and events.

Why Join Us

• Work for a global SaaS company at the intersection of AI and enterprise service automation.
• Partner with industry-leading clients across multiple regions and sectors.
• Join a collaborative, innovative environment where technical excellence and customer success drive everything we do.
• Competitive compensation package with performance incentives and growth potential.
• Flexible hybrid work model with opportunities for professional development.

• 3–5 years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, or Pre-Sales Consultant, ideally within a SaaS environment.
• Experience with cloud-based platforms, enterprise IT solutions, or automation tools. Background in AI or IT Service Management (ITSM) is an advantage.
• Strong business acumen and the ability to connect technical solutions with customer objectives.
• Excellent presentation and communication skills, with the ability to simplify complex concepts for diverse audiences.
• Proven problem-solving and troubleshooting skills, with creativity in developing tailored technical solutions.
• A customer-obsessed mindset, confident engaging both technical teams and C-level executives.
• Willingness to travel up to 25% for on-site meetings and events.

• Work for a global SaaS company at the intersection of AI and enterprise service automation.
• Partner with industry-leading clients across multiple regions and sectors.
• Join a collaborative, innovative environment where technical excellence and customer success drive everything we do.
• Competitive compensation package with performance incentives and growth potential.