Manager Software Engineering- TMOJS009

We're looking for passionate and skilled Manager, Software Engineering,  for our   Observability solutions used to ensure our IT organization can successfully operate IT business offerings!

Manager, Software Engineering leads the build out, development, and management of a team of developers, who will establish and help in building and maintaining systems, platforms and tools. They rapidly deliver world-class software solutions to T-Mobile business customers both internal and external. They build short- and long-term technical strategies in partnership with internal technology and product partners and work very closely with IT partner teams working on multiple projects. 

We are a team that encourages innovation and advocates an open, agile approach, truly working and playing in the Un-carrier way! 

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is diverse, inclusive, and passionate about growth and transformation.

Job Responsibilities:

• Effectively manages team to achieve results by providing appropriate direction, timely developmental feedback and coaching, and conducting performance reviews and conversations. They monitor and measure work tasks to ensure deliverables are provided on time and within budget.

• Drives continuous development practice improvements across technical disciplines (e.g., team structure, roles, processes, tooling, security & compliance).

• Handles technical relationships with assigned vendors, including driving features and function requests for inclusion in future product releases.

• Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.

• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor’s degree in computer science, Engineering, or related field (Required)

• 2–4 years of experience with observability tools such as large scaling logging or open telemetry software (Required)

• 4+ years of experience managing development or devops teams.

• 10-15 years of overall experience

Preferred Skills and Technologies:

• Experience in managing or supervising a team of 8 developers or more.

• Experience working in large data environments and on large data log aggregation software like Splunk, Open Search, or Elastic Search.

• Experience with machine learning and AIOps software.

• Knowledgeable of industry standards for agile development using tools such as Jira and Gitlab.

• Experience with SQL / Oracle and Observability tooling like OTEL and Thousand Eyes.

• Familiarity with Grafana, Victoria Metrics, Open Telemetry technologies preferred.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills (Required)

• Strong customer service orientation (Required)

• Solid analytical and problem-solving skills (Required)

• Proficiency in technical writing and documentation (Required)