Product Owner - TMOSM004

This role is essential for managing the Agile team backlog to ensure alignment with product priorities and development efficiency. It involves defining, refining, and prioritizing user stories while maintaining the technical integrity of features for one or two Agile teams. The role serves as the primary liaison between development teams and stakeholders to clarify requirements and support sprint execution. Success is measured by the quality and readiness of user stories, sprint velocity, and effective coordination of dependencies. The work directly impacts the delivery of product features and the overall productivity of Agile teams within the organization.

Job Responsibilities:

• Own, prioritize, and manage the ServiceNow product backlog to ensure alignment with business objectives.

• Translate business requirements into clear user stories, acceptance criteria, and success metrics.

• Collaborate with stakeholders, Business Analysts, and Developers to refine backlog items and ensure readiness for sprints.

• Drive delivery of enhancements, new features, for CSM.

• Participate in Agile ceremonies including sprint planning, backlog grooming, and sprint reviews.

• Act as the decision-maker for backlog priorities, ensuring trade-offs align with organizational strategy.

• Validate delivered features against acceptance criteria and business value expectations.

• Continuously identify opportunities to improve processes, enhance adoption, and maximize ROI from ServiceNow

Education & Work Experience:

• Bachelor’s degree in computer science or engineering (Required)

• 4+ years of relevant Product Management, Product Owner, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment (Required)

• 2 years' experience in delivering software with Agile Scrum methodologies and other commonly used tools (Required)

• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences (Required)

• Experience with Agile backlog/project management tools (Required) Scrum Product Owner certification (CSPO).

Knowledge, Skills, and Abilities

• Strong communication skills (Required)

• Customer-centric mindset with experience supporting operational teams (Required)

• Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data (Required)

• Technical writing and documentation experience (Required)

• Understanding of ServiceNow CSM and ServiceNow ITSM fundamentals