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V3 Staffing
Relationship Lead/ Team Lead
V3 Staffing · posted 5 months ago
Mumbaibusiness development
About the role
Relationship Lead
Department:
Direct Sales
Responsibilities of Relationship Lead
- The Relationship Lead is supposed to manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 10-15 RMs for a designated zone/zones (Beat)
- Responsible for overseeing overall performance, productivity, quality, and compliance of the team
- The Relationship Lead is supposed to add/enhance/facilitate relationship with new developers/projects in the designated zone
- The Relationship Lead is supposed to facilitate the collection cycle with effective coordination with the developer, internal finance team and customers
- The Relationship Lead is supposed to ensure the best customer experience and devise strategies for effective relationship management. Will have to work as key player in managing escalations and negotiations for enriching customer’s experience on the Online sales journey
- Will have to work closely on the individual Portfolios of the RMs for enhancing monthly recurring sales, loyalty revenue generation and reference closures
- Will be monitoring daily, weekly, monthly performance movement and publishing the analytical and other reports to the higher management
- Will have to play an important role in the intra and inter sale movement for the designated zone
- Work closely with RMs at different projects and assist in online/offline closures
- Develop, inspire, and upskill RM team to overachieve on individual and team targets, constantly looking for improvements in all areas
- Develop short-term and long-term strategies to improve the team performance, establish necessary operation process, and deliver measurable KPIs
- Develop monthly, quarterly, and annual goals and action plans aligned with the regional business strategies and directions
- Develop and build an elite team of highly competent RMs who can provide concierge-level/professional consultation with the highest customer experience
- Develop and own the strategy and process for lead nurturing as well as reactivation of old leads, taking charge of planning to execution and monitoring
- Develop a hub of excellence - identify, develop, and instill best practices, processes, and systems to drive an environment of continuous improvement
- Collaborate with the marketing team to deliver on Marketing effectiveness – quality, quantity, and cost of digital leads received
- Contribute to the formulation and execution of market-specific initiatives and strategies in line with the regional strategic focus
- Set and meet team performance targets for efficiency, conversions, and sales.
- Manage day-to-day running of the PRMs and implement regular monitoring and reporting to ensure the high performance
- Daily analysis of operations data from agent performance through to overall sales / conversion reporting
- Measure and improve team and agent KPIs by identifying training needs, organizing training sessions, and leading coaching and mentoring of agents on a regular basis
- Assist with hiring and interviews
Qualifications / Experience / Skills
- Minimum Graduate, MBA preferred
- Minimum 5+ years of experience in sales
- Minimum 2+ years of experience in team handling
- Minimum 2+ years of experience in real estate sales
- Presentable and good communication skills in English, Hindi, and Marathi
- Experience in the lead cycle management including lead nurturing and lead reactivation will be a big plus
- Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
- Dedication to customer satisfaction and an enthusiasm to work with an emphasis on detail and follow-through as required
- Excellent leadership and communication skills
- Familiar with matrix organization
- Strong people/organization coaching and development skills
- Data analysis and reporting skills
- Tech Savvy, interested in adapting to new technologies
- Travelling flexibility must – Will have to keep shuttling across multiple projects for effective revenue generation
- Should have flair for direct selling and face to face interactions
- Should be loving to talk over phone
- Good negotiation skills for selling
- Self-motivated with a strong work ethic and a drive to succeed
- Basic knowledge of the real estate industry and an interest in market trends
- Proficiency in using customer relationship management (CRM) software is an advantage