HR Transformation Lead

Job Description

Job Purpose

This role focuses on improving how HR delivers its services to the organization and includes re-aligning the work internal to HR, redesigning policies and processes, and increasing the use of self-service, automation, and existing technology to improve overall HR efficiency and employee experience.

Optimizing the HR model and culture and ensuring HR processes are designed to effectively and efficiently support business strategies.

Shaping the future of HR operations at large and taking responsibility for fine-tuning and orchestrating technology-enabled HR transformation projects.

Building close, trusting relationships that are key to delivering the seamless and efficient transitions that business expects from HR.

Job Responsibilities

• Leads experience-driven digital HR Transformation projects involving strategy, implementation, and optimization of the HR function including HRIS technology implementations.
• Leads engagement teams to define a modern HR operating model that is oriented toward the world-class employee and digital service experience.
• Supports go-to-market activities for our Digital HR and Enterprise Service Experience Modernization Solutions.
• Works with our technology, analytics, and adoption services peers to tailor comprehensive HR Transformation solutions for countries that provide value-driven outcomes.
• Supplies oversight and structure to ensure effective delivery of HRSS solutions/programs, including portfolio management, influencing and managing initiative prioritization, cost tracking, and change management.
• Ensures clear and concise plans are in place for related initiatives and that these are aligned with the strategy of the Group HR function and HRSS portfolio.
• Contributes significantly to best-in-class insights for, and presents a compelling case for, digital HR transformation through intelligent automation.
• Serves as a critical lead on the overall HR transformation objectives and strategy that will enable goal achievement.
• Supports our focus to become a metrics-driven organization by taking accountability for the day-to-day performance metrics of HRSS, ensuring clear SLAs and KPIs align to effective and positive employee experience; utilizing metrics to demonstrate and communicate HRSS; creating and sharing reports/metrics/dashboards that are meaningful to stakeholders and measure performance against SLA's, volumes, customer satisfaction & quality.
• Be strong support, and enabler of any new digital opportunity and/or transformation project within the region, such as chatbot, enterprise assistant delivery model, etc.

Accountabilities

• Coordinates requirements for the various project outcomes, ensuring scope is maintained and deliverables are aligned and implemented.
• Creates the case for change through working with the business to identify the key business drivers and the change that is required within the HR function.
• Manages the budget and costs of the program and keeps track of the benefits to the business.
• Implementation of recommended change & process improvements instituting “best practices” throughout the HR function.
• Evaluates change management implications, and collaborates with change management partners to develop and execute appropriate change plans.

Reporting Lines

• Reports to Center Head
• Member of the APAC HR Leadership Committee
• The role will be based in Mumbai, India

Preferred Qualifications:

• Experience: 8-12 years of experience in Human Resources.
• Education: MBA preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Detailed understanding of HR function, processes, and best practices with strong experience leading engagement activities related to project planning, requirements gathering, design sessions, and full deployment life cycle.
• Experience in developing multi-country standardized HR Processes and their re-engineering/design within recognized industry standards.
• Strong understanding of HR Operating Models and Organizational Design methodology, the development of design principles, governance, structure, integrators, and performance measures.
• A passion for understanding the latest advancements in automation and new HRIS technologies, and the diligence to apply these to solve business problems.
• Vitality, drive and resolve in overcoming challenges and seeking new innovative solutions.
• Insight in spearheading programs and project management.
• Ability to inspire confidence from leadership and team members while driving clarity, alignment, and accountability throughout a fast-paced, complex matrix environment.
• Exceptional communication skills and an above-average ability to translate shared services concepts to others, with impeccable customer service skills, positive attitude in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels of a large, complex organization.
• Strong analytical skills, initiative and ingenuity to solve complex problems and implement remedial measures.