About the role

Job Title

Technical Delivery Manager – Payments Technology

Role Summary

Our client is seeking an experienced Technical Delivery Manager (TDM) to lead delivery for our Payments Technology Product division . This role will be responsible for end-to-end delivery management , technical leadership , and stakeholder alignment across multiple product teams. The ideal candidate comes from a strong .NET engineering background , has managed large, cross-functional teams (30+ members) , and has deep experience delivering scalable, secure payment platforms .

Key Responsibilities

Delivery & Program Management

Own end-to-end delivery of multiple product streams within Payments Technology.
Drive predictable, high-quality delivery across multiple Agile/Scrum teams.
Manage delivery plans, milestones, dependencies, risks, and mitigation strategies.
Ensure alignment with product roadmaps , business priorities, and regulatory timelines.
Track and report on delivery KPIs (velocity, predictability, quality, defects, SLA adherence).

Technical Leadership

Provide hands-on technical oversight leveraging a strong .NET / Microsoft technology stack background.
Partner with Architects to ensure:
- Scalable, secure, and resilient payment solutions
- Adherence to Zelis engineering standards and best practices
Guide teams on modern .NET practices , microservices, APIs, cloud-native design, and DevOps.
Support technical decision-making, design reviews, and production readiness.

Team & People Management

Lead and manage 30+ resources including Engineering Managers, Tech Leads, Developers, QAs, and BAs.
Build high-performing, accountable, and motivated teams.
Mentor Engineering Managers and Tech Leads on delivery, execution, and people leadership.
Support hiring, onboarding, performance management, and career development.

Product & Stakeholder Collaboration

Act as a key bridge between Product Management, Engineering, Architecture, QA, DevOps, and Operations .
Partner closely with Product Owners to:
- Refine backlog
- Prioritize features
- Balance technical debt and business value
Communicate delivery status, risks, and dependencies to senior leadership and business stakeholders.

Payments & Compliance Focus

Ensure solutions meet payment industry standards , security, and compliance requirements (HIPAA, PCI, SOC2 where applicable).
Manage integrations with external payment partners, banks, and third-party vendors.
Drive stability, availability, and performance for mission-critical payment systems.

Required Qualifications

Experience

12+ years of overall IT experience with 5+ years in a Technical Delivery Manager / Program Manager role.
Proven experience managing large engineering organizations (30+ team members) .
Strong background delivering enterprise-scale product platforms , preferably in payments, fintech, or healthcare .
Extensive experience in Agile / SAFe delivery models .

Technical Skills

Strong hands-on background in:
- .NET / C# / ASP.NET Core
- RESTful APIs and microservices
- SQL Server / relational databases
Experience with:
- Cloud platforms (Azure preferred)
- CI/CD pipelines and DevOps practices
- Event-driven and distributed systems
Ability to engage deeply in architecture and design discussions (even if not coding daily).

Leadership & Soft Skills

Excellent people leadership and stakeholder management skills.
Strong communication skills with the ability to influence at senior leadership level.
Proven ability to manage complex dependencies across multiple teams and products .
Results-driven, execution-focused, and comfortable operating in a fast-paced product environment.

Preferred Qualifications

Experience in Payments, FinTech, Healthcare Technology , or high-compliance environments.
Prior experience working in Product-led organizations .
SAFe Agilist / PMP / Scrum certifications.
Experience managing geographically distributed teams.