Benefits Manager

We are seeking a Benefits & Wellbeing Manager to join our growing People & Culture team. This role plays a critical part in maintaining operational excellence, compliance, financial discipline, and associate experience across U.S. and India benefits programs.

This is a high-impact individual contributor role requiring deep expertise in U.S. benefits regulations, strong operational discipline, advanced analytical capability, and the ability to operate effectively in a global environment. The role partners closely with People & Culture, Finance, Legal, Payroll, and external vendors across both India and the United States to ensure programs are compliant, financially disciplined, and aligned with global enterprise standards.

Job Description

· Lead India benefits operations, executing localized initiatives under the direction of U.S.-based global leadership and managing related vendor invoicing and reconciliation processes

· Oversee operational delivery of benefits and wellbeing programs for India-based associates, ensuring accuracy, compliance, and alignment with globally defined strategy

· Support U.S. associate benefit programs, including health, retirement, leave, voluntary, and wellbeing offerings, ensuring accuracy, regulatory compliance, and adherence to enterprise standards

· Partner with Global Benefits to support U.S. benefits processes such as renewals, open enrollment execution, vendor integrations, and benefits communications

· Serve as a subject matter expert for complex benefit support, providing policy interpretation and guidance in partnership with P&C Enablement, internal stakeholders, and external vendors

· Serve as a subject matter expert for complex benefit support, providing empathetic support to associates by resolving inquiries, escalations, and unique cases in collaboration with internal stakeholders and external partners

· Drive engagement and understanding of benefits and wellbeing offerings through targeted communications, education efforts, and seamless coordination between U.S. and India teams

· Design and implement AI-enabled workflows and broader automation solutions to modernize U.S. and India benefits, improve scalability, reduce operational risk, and strengthen governance controls

Qualifications

· 8+ years of progressive experience managing U.S. and India benefits across health, retirement, voluntary, and leave-related programs within a multinational, matrixed environment

· Strong working knowledge of U.S. benefits compliance frameworks (ERISA, ACA, HIPAA, COBRA, Section 125) and demonstrated experience ensuring compliance with India statutory and labor benefit requirements

· Proven expertise in vendor governance, operational controls, and financial reconciliation, supported by strong stakeholder management and sound judgment with a high level of attention to detail

· Advanced Excel skills for complex data analysis, strong PowerPoint capabilities for executive-ready presentations, and demonstrated experience leveraging AI-enabled tools and automation to enhance reporting, forecasting, and operational efficiency