About the role

Position Objective

The Sales & Technical Support Executive – India will support the Branch Office in sales execution, technical support, and market development activities, acting as a local point of contact for customers while coordinating closely with the Head Office. Sales activities are permitted under the Branch Office structure; however, final authority for pricing, contracts, invoicing, and collection remains with the Head Office, unless explicitly delegated in writing.

Scope of Work

1 Sales & Market Development

• Conduct customer visits, meetings, and product presentations with admixture manufacturers, ready-mixed concrete (RMC) producers, precast concrete manufacturers, and related stakeholders

• Develop and maintain relationships with existing and prospective customers

• Generate sales leads and business opportunities and follow up on customer inquiries

• Support commercial discussions and negotiations in coordination with the Head Office

• Assist in execution of sales orders after confirmation by the Head Office

2 Technical Support & Customer Coordination

• Provide first-level technical support regarding product applications, usage guidelines, and performance expectations

• Coordinate product trials, testing, and evaluations with customers under guidance from the Head Office technical team

• Collect and communicate technical feedback and performance data to the Head Office

• Support customers during trial pours and evaluation phases

3 Market Intelligence & Reporting

• Prepare periodic sales, market, and activity reports

• Collect competitor information, including product offerings, market positioning, and indicative pricing trends

• Monitor market developments, customer requirements, and industry trends

4 Internal Coordination

• Coordinate with Head Office teams on order processing, logistics planning, documentation status, and customer communication

• Support post-sales follow-up activities and customer satisfaction initiatives

Authority & Limitations

Authorized Activities

• Conduct sales meetings and technical discussions

• Negotiate commercial terms within limits approved by the Head Office

• Share Head Office-approved price indications

• Support order execution and customer coordination Restricted Activities (Unless Specifically Delegated in Writing)

• Signing contracts or agreements

• Issuing or approving tax invoices

• Approving credit terms or collecting payments

• Finalizing binding pricing or commercial terms

Reporting Structure

• Reports to Branch Office Head and/or Head Office management

• Operates within authority limits defined by the company’s internal delegation framework

Qualification Requirements

Education

• Bachelor’s degree or higher in:

o Chemistry

o Chemical Engineering

o Commerce or equivalent discipline

Experience

• Minimum 4 years of experience in sales, technical sales, or customer support related to:

o Concrete admixtures

o Ready-mixed concrete (RMC)

o Precast concrete

o Cement or construction chemicals

Skills

• Strong English communication skills

• Good understanding of concrete admixture technology and applications

• Strong interpersonal and negotiation skills

• Self-motivated with the ability to work independently

Work Arrangement

• Field-based sales and customer support role

• Flexible working hours

• Travel within assigned territory as required