About the role

Analyst - Planning Department

Position Summary

The Analyst in the Planning Department will support the AVP in driving Company's Global KYC Operations transformation agenda. The role contributes to the design and implementation of the Target Operating Model, global process standardization, system enhancement projects, and APAC-wide consolidation initiatives. The position requires strong analytical skills, stakeholder coordination, and the ability to support complex global projects that enhance efficiency, control, and quality across KYC Operations.

Roles & Responsibilities

Project Execution & Support

Assist the AVP in planning and executing major global KYC initiatives, including:
- Target Operating Model (TOM) implementation
- Business Process Re-engineering (BPR)
- Standardization and optimization of KYC workflows
- KYC system architecture enhancement
Coordinate tasks across cross-functional teams to ensure timely project delivery.
Track project timelines, deliverables, risks, and dependencies.

Stakeholder Collaboration & Governance

Work closely with regional and global stakeholders to gather requirements, align expectations, and support decision-making.
Facilitate consensus across diverse teams by proposing practical, “win-win” solutions to resolve differing viewpoints.
Maintain project governance standards and ensure documentation complies with global audit expectations.

Monitoring, Reporting & Issue Escalation

Monitor project progress and provide regular status updates to stakeholders and supervisors.
Identify issues and escalate promptly with proposed solutions or mitigation actions.
Prepare project reports, presentations, and communication packs for senior management.

Business Analysis & Continuous Improvement

Conduct business analysis at Company branches across global locations to identify gaps, inefficiencies, or operational risks.
Support the development of improved operating frameworks to enhance productivity, accuracy, and control.
Work with process owners and technology teams to ensure effective system utilization in daily KYC operations.

APAC Operational Consolidation Support

Contribute to strategic planning for operational consolidation across APAC.
Assist in driving implementation of consolidation initiatives across regional offices.
Coordinate cross-functional efforts to ensure smooth execution of integration plans.
Track progress and help resolve operational challenges during rollout phases.
Support reporting of outcomes, challenges, and benefits to senior management.

Job Requirements

Technical & Functional Skills

Strong understanding of KYC requirements, systems, and operations aligned to global regulatory standards.
Ability to analyze complex operational data and apply insights to project planning and decision-making.
Basic to intermediate project management capability, including progress tracking and risk escalation.
Experience in operational system design, enhancement, or implementation (preferred).

Experience

5–7+ years with minimum 1-2+ years of experience in KYC operations, transformation projects, or related process improvement roles.
Exposure to global or offshore KYC processes is an advantage.
Experience collaborating with overseas offices or supporting regional/global initiatives is a plus.

Soft Skills

Strong communication skills (written and verbal).
Excellent organizational and interpersonal skills.
Ability to collaborate with stakeholders at various levels.
Proactive, results-oriented, and willing to take on new responsibilities.
Strong problem-solving and consensus-building abilities.

Technical Skills

Proficiency in MS Excel, MS Project, PowerPoint, and other project-management tools.

Education

Bachelor’s degree or higher in business, finance, engineering, or a related discipline.

Analyst/ Senior Analyst- Global KYC Planning