SVP - Customer Engagement

Senior Vice President – Strategic Projects / Business Transformation

Location: Mumbai
Experience: 18–25+ Years
Level: Senior Leadership / SVP
Industry: Banking / Financial Services

Role Overview

We are looking for a seasoned Senior Vice President – Strategic Projects / Business Transformation to lead high-impact strategic initiatives across the banking business. The role will involve working closely with senior leadership to identify growth opportunities, drive transformation programs, improve business performance, and ensure successful execution of critical enterprise-wide initiatives.

The ideal candidate should bring extensive experience in banking, strong strategic thinking, program leadership, stakeholder management, and the ability to translate business priorities into measurable outcomes.

Key Responsibilities
Lead strategic and enterprise-wide projects aligned with the organisation's business priorities.
Partner with CXOs and senior business leaders to define strategic initiatives, priorities and execution roadmaps.
Drive business transformation, process improvement and operating-model initiatives across functions.
Identify opportunities to improve revenue, customer experience, productivity, cost efficiency and profitability.
Develop detailed business cases, financial models, implementation plans and success metrics for strategic initiatives.
Manage complex, cross-functional programs involving Business, Product, Operations, Technology, Risk, Finance and Compliance teams.
Establish governance mechanisms, review milestones, identify bottlenecks and ensure timely delivery.
Translate data, market trends and business insights into actionable strategic recommendations.
Lead transformation initiatives involving digital adoption, automation, analytics and technology-enabled business models.
Work with business heads to track strategic KPIs and ensure accountability for outcomes.
Present strategic insights, progress updates and recommendations to senior management and leadership committees.
Manage multiple high-priority initiatives simultaneously in a fast-paced banking environment.
Build strong relationships with internal and external stakeholders and influence decision-making at senior levels.
Desired Profile
18–25+ years of experience in Banking / Financial Services, with significant exposure to strategy, transformation, business management or strategic projects.
Strong experience working with senior management / CXO-level stakeholders.
Proven track record of managing large, complex and cross-functional strategic programs.
Strong understanding of banking products, customer segments, business processes and operating models.
Excellent analytical, problem-solving and structured-thinking capabilities.
Strong commercial acumen with the ability to evaluate business impact and ROI.
Excellent communication, presentation and stakeholder-management skills.
Ability to operate effectively in an ambiguous environment and drive initiatives from strategy through execution.
Experience with digital transformation, automation, analytics or technology-led change would be an advantage.
MBA / PGDM from a reputed institution preferred.
Key Competencies

Strategic Planning | Business Transformation | Program Management | Banking Strategy | Digital Transformation | Business Analytics | Process Excellence | Stakeholder Management | CXO Engagement | Financial Acumen | Change Management | Execution Leadership

Success Measures
Successful execution of strategic transformation programs.
Measurable improvement in business growth, profitability, productivity and customer outcomes.
Timely delivery of enterprise-wide initiatives.
Effective cross-functional alignment and governance.
Sustainable process and operating-model improvements.