Regional Head - Current Account

Job Description – Regional Head: Current Accounts

Role Purpose

To lead the Current Account (CA) business for Jana Small Finance Bank by defining strategy, driving acquisition, enhancing portfolio balances, strengthening transaction banking penetration, and ensuring end-to-end product governance. The role is responsible for market expansion, revenue growth, proposition development, digital integration, and strong compliance adherence while enabling branches and sales teams to deliver superior performance.

Key Responsibilities

1. Business Strategy & Growth Leadership

·        Define and execute national strategy for Current Account acquisition, segment penetration, and balance build-up.

·        Drive Monthly/Quarterly/Annual business targets across CASA, balances, fees, and transaction volumes.

·        Identify new business opportunities, corporate clusters, MSME segments, and industry partnerships.

2. Portfolio Management & Revenue Enhancement

·        Ensure healthy activation rates, average balance improvement, and customer retention.

·        Strengthen monetization of CA products through CMS, payment solutions, digital platforms, and collections.

·        Monitor portfolio health, dormancy, and risk indicators with corrective action planning.

3. Product Management & Proposition Development

·        Enhance CA product offerings, pricing, features, and customer value propositions.

·        Work with digital, technology, and operations teams to design seamless onboarding and servicing journeys.

·        Develop segment-specific solutions for traders, corporates, SMEs, and institutions.

4. Sales Enablement & Channel Support

·        Enable branches, sales teams, and relationship channels with training, sales tools, and business insights.

·        Drive cross-functional coordination with SME, corporate salary, payments, and digital teams to maximize CA penetration.

·        Monitor productivity of area and branch teams with periodic reviews and business interventions.

5. Compliance, Governance & Risk Management

·        Ensure 100% adherence to KYC, AML, documentation standards, and regulatory norms.

·        Strengthen operational controls, risk mitigation frameworks, and CA documentation processes.

·        Represent CA function in regulatory reviews, audits, and internal governance forums.

6. Digital & Payments Integration

·        Drive adoption of UPI, QR, POS, CMS, and digital collections across the CA customer base.

·        Collaborate with digital product teams for onboarding journeys, merchant solutions, and cash management automation.

·        Promote usage of digital channels to enhance transaction volumes and reduce branch dependency.

7. Leadership & Stakeholder Management

·        Lead the national CA team and ensure capability building at zone/branch levels.

·        Engage with senior management on business performance, strategic priorities, and improvement plans.

·        Build strong relationships with large customers, industry bodies, channel partners, and ecosystem players.

Key Performance Indicators (KPIs)

·        National CA acquisition & average balance growth

·        Fee income, CMS revenue, and transaction volumes

·        Activation rate, retention, and dormancy reduction

·        Product innovation, digital penetration & adoption metrics

·        Compliance, audit ratings, and portfolio quality

·        Sales productivity across channels and regions

Skills & Competencies

·        Deep understanding of Current Accounts, Transaction Banking, CMS & digital payments

·        Strategic planning, business leadership & revenue management

·        Strong analytical, problem-solving & market assessment skills

·        Ability to influence senior stakeholders and lead cross-functional initiatives

·        Team leadership, coaching, and collaboration capabilities

·        Excellent communication & customer engagement strength

Qualifications & Experience

·        Graduate/Postgraduate with 12–18 years of banking experience.

·        Strong exposure to Current Accounts, Transaction Banking, CMS, or SME/Corporate segments is essential.

·        Proven experience in national/regional leadership roles preferred.