Head Product Operations

Key Responsibilities

• Lead end-to-end Product Operations across all investment and protection products, ensuring scalable, efficient, and customer-centric operating models.
• Drive operational excellence through process standardization, automation, workflow optimization, and continuous improvement initiatives.
• Oversee operational governance for Mutual Funds, Equity & Stock Broking, PMS, AIF, Insurance (Life & General), NPS, Fixed Deposits, Bonds, IPOs, Digital Gold, and other investment products.
• Partner with Product, Technology, Sales, Compliance, Risk, Finance, Customer Service, and external stakeholders to ensure seamless product delivery and operational readiness.
• Ensure compliance with SEBI, AMFI, IRDAI, PFRDA, NSE, BSE, NSDL, CDSL, RBI, and other applicable regulatory requirements, while driving timely implementation of regulatory changes.
• Strengthen operational controls, governance frameworks, SOPs, risk management practices, and audit readiness across all product operations.
• Build and manage strategic relationships with AMCs, RTAs, Exchanges, Depositories, Insurance Companies, Banks, Payment Partners, and Technology Vendors.
• Drive customer experience improvements by simplifying customer journeys, improving transaction success rates, reducing turnaround times, and enhancing digital self-service capabilities.
• Develop operational dashboards, MIS, KPIs, and governance reports to monitor business performance and support data-driven decision-making.
• Build, mentor, and lead high-performing Product Operations teams while fostering a culture of innovation, collaboration, accountability, and continuous learning.
• Ensuring team meet within TAT and service delivery.

Key Skills

· Exchange operations (NSE/BSE)

· Depository operations (NSDL/CDSL)

· Mutual Fund operational workflows

· Insurance issuance and servicing

· NPS operations

· KYC/CKYC

· FATCA/CRS

· AML

· Jira / Confluence/ CRM

· Business Process Mapping