Sr. CRM Executive

Job Description

Responsibilities:

• To prepare Agreements, Demand letter, NOC, Receipts, Possession letter etc.
• Regular follow-up for payments with clients.
• Maintain customer database.
• Responsible for attending and recording client complaints.
• Coordinate with the bank for obtaining NOC & Payment outstanding.
• Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.
• Update records in register.
• Managing End to end Registration process for Upcoming Site.
• Handling customer queries related to maintenance of sites through e-mail, telephone etc.
• Communicate and Coordinate within internal departments.
• Liaise with sales team for status updating of the project.
• MIS reporting to management.
• Ensuring timely collection of receivables.
• Generating Business from Reference.

Desired Candidate Profile:

• Candidate should be Graduate/Post Graduate with good experience in CRM (Post Sales) function for reputed Real Estate developer.
• Should be thorough with all pertinent documentation and calculations required.
• Responsible for the entire End-to-End CRM Cycle of the project.
• Responsible for all documentation, support and feedback information post sales from booking till the possession of property.
• Well versed with MS Office and have handled ERP before.

Eligibility Area:

• Good communication skill.
• Self-motivated and hardworking.
• Good Convincing ability.