Portfolio Resolution Manager

Role: Portfolio Resolution Manager
We are looking for Portfolio Resolution Manager who will be responsible for monthly collection traget, drive collection through agency, handling critical & high value cases individually and provide resolution
to FOS/Agency queries. They will also be responsible for various MIS pertaining to their designnated areas.

Responsibilities:
Collection of monthly collection targets
Empanelment of agency and their management.
Preparing Individual MIS for daily receivables and reporting the same to ARM
Mentoring Collection Agents / DRAs
Liasioning with police authorities and local corporates.
Consistently and effectively follow up with agencies & negotiating with the customers, in specific cases.

Education, Experience & Skillset
Graduate
4+ years of experience in retail collection operations management in banking & ARC environment and should have produced tangible results in collection.
Must have handled a large team of FOS 8-10+
Good knowledge & contacts on processes involved towards repossession of used assets.
Experienced in environment preferring high level of service standards, implementing operational policies and delivering seamless credit processes, compliance with set guidelines.
Basic MS Office (Excel, PowerPoint, Word)
CMS Management & Trails updating
Others
Should have good listening Skills, along with ability to communicate clearly, professionally, and empathetically
Should be organised and having attention to details, to be able to handle multiple tasks & follow up
Should be a problem solver, with an ability to negotiate with Customers
Should have strong bias for action & affirmative in nature.