process manager

Job Title: Process Manager
Company : Karan Group
LocaƟon : Ahmedabad, India (Back Office)
ReporƟng To : Director
Department : Process Department
Experience : 5+ years
Employment Type: Full-Time
Company Overview
Karan Group (hƩps://karan.ae) is a diversified business group with strong operaƟons across mulƟple
African countries, operaƟng in Retail, Manufacturing, LogisƟcs, and allied sectors. As the Group
conƟnues to expand, building a strong, future-ready Process framework is a strategic priority.
To support this vision, Karan Group is looking for a Passionate Process Leader who can Lead Process

OrientaƟon iniƟaƟve from its Ahmedabad back office, while managing processes for mulƟcultural, mulƟ-
country workforces across Africa.

PosiƟon Summary
The Process Manager will be responsible for Modelling, Defining, DocumenƟng, implemenƟng, and
insƟtuƟonalizing best-in-class Process pracƟces across the Group. The role focuses on establishing a
robust Process Department by defining, documenƟng and formalising processes on Business front, People
Front and Technical front. S/He will establish audit organizaƟon and maintain strict document control and
generate process effecƟveness and violaƟons visible.
Actual Business is performed in mulƟple countries of Africa and its back-office acƟviƟes are carried out
from Ahmedabad, India. S/he shall require to travel African countries occasionally when needed for right
sync with actual business and back office processes.
Business Risk Profiling and Digital Systems Risk profiling considering ISO 31000 and ISO 27001 as best
pracƟces to be performed.
Key ResponsibiliƟes
1. Defining and DocumenƟng Processes
 Lead group-wide Process transformaƟon aligned with business growth and internaƟonal
operaƟons.
 Develop Policies, ObjecƟves, KPI and measurement framework for all processes
 Define Process, Work InstrucƟon and document and maintain master repository with strict version
control
2. ImplementaƟon of Processes
 Implement processes in agile (incremental manner) as soon as one gets defined
 Training and Handholding to Process Performers
 Gap idenƟficaƟon and plugging gap for achieving quick base line maturity
3. Management RepresentaƟve (MR)

 Perform all roles and responsibiliƟes of MR
 Conduct MRM and generate minutes and acƟon items
 External Third Party Audit co-ordinaƟon and Management for CerƟficaƟon
4. Internal Audit
 Develop Internal Audit team
 Train team to audit at excellence level of Third Party Audit
 Schedule Internal Audits for all business and departments
5. Risk Profiling
 Develop RART – Risk Assessment and Treatment Methodology
 Develop Risk Register and MiƟgaƟon Plan
 Implement controls idenƟfied for Risk MiƟgaƟon
QualificaƟons & Experience
 MBA – Preferably in OperaƟons
 5 years experience in Process domain
 Prerequisite - ISO 9001 Lead Auditor
 Strong knowledge of fundamental for Process
 Knowledge of IS0 31000 or IS 27001
 Experience of preparing Enterprise Risk Register
 Exposure of African countries and/or Prior exposure to Retail, Manufacturing and LogisƟc is a
strong advantage
Success Indicators (First 6–12 Months)
- CompleƟon of documentaƟon at SOP and Work InstrucƟon Level
- ImplementaƟon of Processes and Managing records
- GeneraƟng Various insight reports
- Started conducƟng Audit and streamline audit and generaƟng Audit observaƟons and reports