Corporate Loyalty (CLR) Manager/Team Lead

ABOUT US

Since 2012, Piramal Realty has aimed to enrich lives by setting gold standards for customer-centricity, architectural design, quality and safety. Piramal Group’s legacy of responsible stewardship for individual and community growth, as well as the group’s unwavering commitment to Knowledge, Action, Care, and Impact is reflected in our activities as its development arm. Our empathetic engagement with customers guarantees that their needs are continuously met and exceeded, making Piramal Realty developments, places that offer opportunities to thrive.

To ensure that our developments are of the highest calibre, we seek out the world’s most renowned and leading experts in the real estate sector, who serve as collaborators for each of our endeavors. Our partners include architectural innovators KPF, Fosters, Make, HOK and Callison, international structural consultants BuroHappold, security and transportation experts Max Security and vertical transportation experts Lerch Bates.

Our commitment to quality has garnered the favour of leading private equity firms Warburg Pincus and Goldman Sachs, who invested approx. USD 434 million in the company, at the entity-level, making it the largest private equity funding in Indian real estate since 2008.

Job Role:

Manager – CLR

Business Unit:

Piramal Realty

Location:

Mumbai

Department:

Sales

Purpose of Job:

To lead a high-performing team generating sales for multiple Residential Projects by driving referrals, repeat sales, and loyalty initiatives through strategic corporate partnerships and customer relationships.

Degree of travel required:

Low to Moderate

Band/Grade:

Sales

Key Stakeholders:

• External: Customers, Clients
• Internal: All Departments

Reporting Structure:

Role directly reports to Sales Head

Positions that report into this role: CLR Managers

Essential Qualifications:

Graduate or MBA’s with 3+ years of experience in Real estate sales.

Essential Experience:

• Excellent communication, interpersonal and negotiation skills.
• Strong Mumbai corporate network and 5+ years in real estate sales/loyalty.
• Excellent communication, networking, and interpersonal skills.
• Proactive leadership in client engagement and team development.

Key Roles/Responsibilities:

• Lead and mentor a team of CLR managers to build and maintain strong engagement with existing customers, driving repeat business and referral sales via loyalty programs.
• Develop, implement, and oversee corporate loyalty schemes, campaigns, and events to boost brand recall, generate quality leads, and achieve sales targets.
• Organize and direct property presentations, webinars, site visits, and exclusive previews for corporate clients and their employees, ensuring high-impact execution.
• Collaborate with internal teams (sales, marketing, CRM) and external partners to align strategies, optimize campaigns, and deliver exceptional customer experiences.
• Monitor team performance metrics, generate comprehensive reports on referral leads, loyalty conversions, corporate engagement, and sales pipeline; use insights to refine strategies.
• Identify and pursue new opportunities for client engagement, feedback collection, and loyalty enhancement, while coaching the team on best practices.
• Drive team recruitment, training, and motivation to meet departmental KPIs and contribute to overall corporate loyalty revenue goals.

Core Competencies:

• Problem Solver: Result-oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provides timely and result-focused solutions. Remains outcome-driven, action-oriented, and a go-getter.
• Accountability: Takes ownership of projects and tasks to be completed in a desired timeline.
• Teamwork & Collaboration: Fosters a culture of trust, collaboration and support. Works collaboratively both within one’s own function and across functions to achieve Piramal Realty goals.
• Analytical Reasoning: You get a kick out of digging deep into data, thinking from first principles and delivering the best results - doing whatever it takes to execute on complex projects.
• Effective Communication: Communicate clearly and effectively (both verbal and written). Communicate timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.
• Innovation: Drive self and encourage others to actively look beyond boundaries for new insights and opportunities for success.
• Customer Service Orientation: Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long-term relationships.
• Pressure Handling: Ability to work under pressure and complex situations and to come out with solutions as per the situations faced.