presales Solarwinds

Role

Presales – Solarwinds (Bangalore)

Education & Requirement

•  Any Bachelor's Degree / Graduation or equivalent qualification can apply.

•  Minimum 2–5 years of hands-on experience with SolarWinds products.

•  Experience in IT Infrastructure Monitoring, Network Monitoring, Server Monitoring, and Application Performance Monitoring solutions.

•  Strong understanding of SolarWinds modules such as Network Performance Monitor (NPM), Server & Application Monitor (SAM), Network Configuration Manager (NCM), NetFlow Traffic Analyzer (NTA), IP Address Manager (IPAM), Virtualization Manager (VMAN), and Database Performance Analyzer (DPA).

•  Good knowledge of enterprise IT infrastructure, including Networks, Servers, Storage, Virtualization, Databases, and Cloud environments.

•  Experience in installation, configuration, administration, and troubleshooting of SolarWinds environments.

•  Understanding of SNMP, WMI, Syslog, NetFlow, sFlow, APIs, and other monitoring protocols.

•  Knowledge of Windows Server, Linux, VMware, Hyper-V, and cloud platforms such as AWS and Microsoft Azure.

•  Familiarity with IT monitoring, observability, capacity planning, performance optimization, and fault management.

•  Strong troubleshooting and analytical skills with exposure to Level 1 and Level 2 support.

•  Excellent communication, presentation, and customer-facing skills.

•  Ability to analyze customer requirements and design suitable monitoring solutions.

•  Knowledge of competitors' infrastructure monitoring and observability solutions is an added advantage.

•  Relevant SolarWinds or Infrastructure Monitoring certifications will be preferred.

Job Responsibilities

•  Understand customer IT infrastructure and recommend appropriate SolarWinds solutions.

•  Support the sales team by qualifying opportunities and providing technical pre-sales assistance.

•  Conduct product presentations, demonstrations, Proof of Concepts (POCs), and technical workshops for customers and partners.

•  Respond to RFIs, RFPs, and technical questionnaires with detailed and accurate information.

•  Design monitoring and observability solutions based on customer business and technical requirements.

•  Assist customers in evaluating SolarWinds solutions and lead technical discussions until opportunity closure.

•  Provide solution architecture, sizing, licensing guidance, and deployment recommendations.

•  Work closely with channel partners and enable them on SolarWinds products and best practices.

•  Demonstrate SolarWinds capabilities for network, server, application, virtualization, cloud, and database monitoring.

•  Identify customer pain points and propose scalable monitoring and observability solutions.

•  Differentiate SolarWinds solutions from competing products through technical expertise and value proposition.

•  Stay updated with the latest SolarWinds product enhancements, IT infrastructure technologies, and observability trends.

•  Collaborate with internal technical and sales teams to ensure successful customer engagement.

•  Deliver technical presentations with strong problem-solving and customer engagement skills.