Regional Head - Government Business

Job Description – Regional Head - Government Business

Role Purpose

The Regional Head - Government Business role at Jana Small Finance Bank is responsible for driving Government Business growth, strengthening institutional relationships, enabling revenue expansion, and ensuring compliance and service excellence within the Government & FIG ecosystem.

Key Responsibilities

• Acquire and manage government department relationships, boards, corporations, and public institutions.

• Drive CASA, deposits, CMS, digital payments, and collection mandates.

• Ensure onboarding and servicing of government accounts with high compliance standards.

• Support tender participation, proposal submission, and government RFP processes.

• Coordinate with branches, regional teams, operations, FIG, digital, and product teams.

• Drive portfolio activation, balance build-up, and retention.

• Monitor compliance, documentation, and audit readiness for all government accounts.

• Ensure resolution of service issues and strengthen long-term institutional partnerships.

Key Performance Indicators (KPIs)

• Government account acquisition & portfolio growth

• CASA & TD balance enhancement

• CMS/digital collections revenue

• Mandate wins (departments, boards, municipalities)

• Activation, retention & relationship deepening

• Compliance adherence and documentation accuracy

Skills & Competencies

• Strong understanding of Government & Institutional banking

• Excellent relationship and stakeholder management skills

• Knowledge of CMS, digital collections, and payment solutions

• Strong communication, negotiation & presentation skills

• Analytical, compliance-oriented, and process disciplined

• Ability to influence senior bureaucratic and institutional stakeholders

Qualifications & Experience

• Graduate/Postgraduate with relevant experience in Government/Institutional Banking.

• Experience in CMS, FIG, payment solutions, and government liaison preferred.

• Strong exposure to public sector relationship management.