About the role

Cluster Business Head - Direct

Job Summary:

The Cluster Business Head - Direct will lead and drive business growth across assigned clusters, overseeing strategic planning, operations, and team management. This role is pivotal in shaping customer engagement and achieving revenue targets while fostering a culture of excellence and innovation within the direct channels.

Key Responsibilities:

Develop and execute strategic business plans to achieve sales and profitability targets across multiple clusters.
Lead a high-performing team of managers, providing guidance and coaching to optimize performance and ensure effective collaboration.
Analyze market trends, customer needs, and competitive landscape to identify new business opportunities and enhance service offerings.
Establish and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
Drive operational excellence through performance metrics, budget management, and process improvements.
Lead initiatives for customer engagement and retention, ensuring exceptional service delivery and client satisfaction.
Monitor and report on business performance, leveraging data insights to inform decision-making and strategy adjustments.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
Proven experience (7+ years) in a senior management role within a direct sales or channel management environment.
Strong financial acumen with a track record of achieving significant revenue growth.
Exceptional leadership skills with the ability to inspire, motivate, and develop teams.
Excellent communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels.
Data-driven mindset with experience in analyzing market trends and customer behaviors.
Proficiency in CRM and business intelligence tools to enhance decision-making capabilities.

Preferred Qualifications:

Experience in the [specific industry] market with knowledge of sector-specific challenges and opportunities.
Demonstrable success in managing cross-functional teams in a matrixed environment.
Strong networking abilities and established relationships within industry and community.
Experience in digital transformation initiatives and customer-centric strategies.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health and wellness benefits, including dental and vision plans.
Flexible work environment with options for remote work.
Opportunities for professional development and career advancement.
Pension plan and retirement savings options.
Generous paid time off and holiday leave policy.
Employee recognition programs and team-building activities.

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