Onboarding Risk & Quality Assurance

Job Description: Onboarding Risk & Quality Assurance

Position:   Onboarding Risk & Quality Assurance
Grade: Analyst/Manager
Functional Role: Onboarding Risk & Quality Assurance
Qualification: Graduate/Postgraduate (Banking/Finance preferred)
Vertical: Branch Banking Operations 
Location: Mumbai 
Department: Operations & Services
Relevant Experience: 4–10 years in Onboarding, KYC, AML, Fraud Risk or CASA Operations

Job Responsibilities:
1. Review CASA accounts identified through red-flag alerts/parameters and perform detailed onboarding quality checks.
2. Based on review outcomes, coordinate with internal monitoring teams for EDD assignment to Branches.
3. Arrange Site Visit Reports (SVR) for critical cases through third-party agencies and follow up for closure.
4. Review EDD reports submitted by Branch/third-party and validate business nature, documents and onboarding details.
5. Conduct customer verification calls to understand business activities and confirm required details.
6. Identify suspicious/mule-risk accounts, initiate freeze requests, and escalate to AML team for further action.
7. Share reviewed case data, risk insights and summaries with Senior Management and stakeholders.
8. Highlight documentation lapses, define staff accountability, and coordinate with HR for necessary actions.
9. Strengthen onboarding governance by aligning controls with unified AML/fraud frameworks and continuous KYC principles.
10. Support data quality enhancement, process improvements and risk mitigation initiatives across onboarding workflows.