About the role

Relationship Manager - NRI & NTB Customers

Job Summary:

The Relationship Manager for Non-Resident Indian (NRI) and New to Bank (NTB) customers is pivotal in expanding our customer base through strategic relationship building and exceptional customer service. This role involves understanding the unique needs of NRI clients and ensuring that they receive tailored financial solutions that positively impact their financial health and our organization's growth.

Key Responsibilities:

Develop and execute targeted strategies to attract and retain NRI and NTB customers, enhancing overall market presence.
Engage with potential NRI clients through various channels to identify their banking needs and provide customized product solutions.
Conduct comprehensive market analysis to identify opportunities for new product offerings aimed at NRI and NTB segments.
Facilitate smooth onboarding processes for NTB customers, ensuring a seamless experience from account opening to service engagement.
Maintain strong relationships with existing NRI clients, proactively addressing their concerns and providing ongoing support.
Collaborate with internal teams to design promotional campaigns targeted at attracting NRI and NTB clientele.
Prepare and present reports on customer feedback and market trends to the management team, suggesting actionable insights for improvement.

Requirements:

Bachelor's degree in Finance, Business Administration, or a related field; Master’s degree preferred.
Minimum of 3 years of experience in relationship management, specifically with NRI banking or NTB customer segments.
Proven track record of meeting or exceeding sales targets and KPIs.
Strong understanding of NRI banking products, regulations, and customer needs.
Excellent interpersonal and communication skills, with a customer-centric approach.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications:

Multi-lingual proficiency, especially in languages spoken by regional NRI communities.
Experience in digital banking solutions and their application in NRI services.
Familiarity with regulatory frameworks related to NRI banking.
Prior experience in a sales-driven environment within the financial services sector.

Benefits:

Competitive salary with performance-based bonuses and incentives.
Comprehensive health insurance plans for employees and their families.
Flexible working hours and remote work opportunities.
Continuous learning and professional development programs.
Employee wellness programs and activities that promote work-life balance.
Retirement savings plans with company matching contributions.
Opportunity to work in a diverse and inclusive environment that values collaboration and innovation.

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RM Platinum / Royale