RM - HNI Client Relationship Mgr

Job Description

Relationship Manager – HNI Client Relationships

Company:	Kalyan Jewellers India Limited
Location:	Thrissur / Chennai
Salary:	₹18 – 25 LPA

Role Purpose

To develop, manage and strengthen long-term relationships with High-Net-Worth Individuals (HNIs), Ultra-High-Net-Worth Individuals (UHNIs), business owners, entrepreneurs and affluent families. The role focuses on acquiring premium customers, driving jewellery sales, ensuring repeat purchases and positioning Kalyan Jewellers as their preferred jewellery destination.

Key Responsibilities

1. HNI Client Acquisition & Relationship Management

• Identify and acquire HNI/UHNI customers, entrepreneurs, business owners and affluent families.
• Build and maintain a strong network of premium customers through personal connections, referrals and networking.
• Develop long-term relationships through personalised communication and exclusive customer experiences.

2. HNI Marketing & Business Development

• Develop and execute targeted HNI marketing initiatives.
• Organise exclusive customer meets, private events and personalised jewellery presentations.
• Promote Kalyan Jewellers' collections and premium offerings among HNI networks.
• Generate qualified leads and convert prospects into customers.

3. Customer Retention & Revenue Generation

• Drive repeat purchases, referrals and customer loyalty.
• Understand customer preferences, purchasing patterns and jewellery requirements.
• Ensure personalised service and a seamless purchasing experience.
• Track customer engagement, conversions and revenue contribution.

Preferred Industry Background

• Luxury Real Estate
• Private Banking / Wealth Management
• Premium Banking / HNI Relationship Management
• Premium Credit Card / Affluent Banking Sales
• Luxury Automobile Sales
• Luxury Retail and Premium Lifestyle Brands
• Wealth Advisory / Family Office Management
• Luxury Hospitality and VIP Client Management

Experience & Qualification

Graduate in any discipline; MBA in Marketing, Finance or Business Management preferred.

5–10 years of relevant experience in HNI relationship management, luxury sales, private banking, wealth management or premium customer acquisition.

Proven track record of managing affluent customers and generating business.

Desired Skills & Competencies

• Strong existing HNI/UHNI network.
• Excellent relationship-building and networking skills.
• Strong communication, negotiation and interpersonal skills.
• Business development and revenue generation orientation.
• Customer engagement, retention and clienteling capabilities.

This document is intended for informational purposes only.