Shift Lead QC/QA

Job Description – Shift Lead QA/QC

Job Title: Shift Lead QA/QC
Department: QA/QC Department
Domain: Quality Control & Assurance
Reporting To: Head of Quality
Management Grade: As per company structure
Location: All Units (Swissbake)

Job Objective

To ensure safe and quality products as per the required standards while meeting consumer satisfaction.

Key objectives include:

• Standardize existing Raw/Packaging Materials
• Improve shelf-life of finished products
• Reduce complaints from market
• Reduce complaints from consumers
• Improve commercial quality
• Control Cost of High Quality (COHQ)

Main Responsibilities

• Ensure biscuits are manufactured according to product quality protocols.
• Supervise and carry out in-process quality checks across all stages of biscuit manufacturing, including dough mixing, forming/moulding, baking, cooling, cream/coating (if applicable), and packing.
• Identify root causes of quality deviations such as uneven baking, cracking, breakage, improper spread, poor lamination, colour variation, moisture issues or texture defects, and take immediate corrective action.
• Coordinate with production teams to adjust process parameters such as oven zones, line speed and dough formulation.
• Lead, supervise and guide the Quality Control Team in physical, chemical and microbiological inspections at receiving, in-process, finished goods and market returns.
• Ensure raw material and packaging material quality checks are completed before use.
• Supervise and check physical and in-process materials/products as well as final products.
• Direct process control staff to ensure products comply with company standards and validated procedures.
• Ensure Product Protocol Standards and commercial quality requirements are followed.
• Conduct quality market surveys, distributor audits and vendor audits.
• Perform internal audits of food safety and halal systems to validate and verify the system for measurement and continual improvement.
• Conduct training on product complaints, RCA and food safety requirements.
• Candidate should have experience in R&D and involvement in the development of new products. 

Key Performance Indicators / KPIs

• Accurate test/analysis results
• Satisfactory supplier performance on quality issues
• Product Quality Index
• Rising trend in customer satisfaction index
• Reduction in consumer complaints vs. last year
• Reduction in short-filling complaints vs. last year
• Reduction in non-conforming products, incidents, quantities and cost
• Reduction in training man-hours

Skills / Experience Required

• Education: B.Sc. in Food Science / Chemistry / Chemical Engineering (preferably FSCC certification-approved auditor)
• Minimum 3 years' experience in QC/QA within a biscuit or bakery manufacturing environment.
• Must have R&D-level knowledge of ingredients, especially flavours, and knowledge of different flavour houses.
• Must have strong process knowledge and familiarity with tools such as Excel, PowerPoint, etc.
• Good knowledge of biscuit/bakery manufacturing processes.
• Knowledge of food safety and quality systems.

Quality Competencies

1. Analytical Skills
2. Team Player
3. Ability to motivate the team
4. Decision Making
5. Problem Solving & Result Oriented